Before and during first setup, make sure that your phone’s Wi-Fi is switched on, your Wi-Fi

router is connected to the Internet, and your phone is within direct range of the gateway. Should

any of these conditions not be met, the app may display one of the following alerts:



If any of the conditions above present themselves, try resetting the gateway to factory defaults and retry.   (How to reset the gateway)



NOTE: The gateway does not support 5GHz networks or non-password protected Wi-Fi 

hotspots. When no supported networks are found, the app displays an alert as shown below. In

this case, try configuring your Wi-Fi network to use the 2.4GHz frequency range, or if it already

does, make sure it is password protected.