●  Make sure the device is within 3 feet of the gateway during the first set-up process

●   Check Z-Wave operation frequency (it should be the same as the gateway) US 908.42

MHz. The gateway is compatible with Z-Wave enabled devices only. Devices that speak

other communication protocols will not work.

●   Make sure the signal is not being blocked by metal objects

●   If the device was previously added to another z-wave network you will need to unpair it from the other network as instructed in (How to unpair a Z-Wave Device that was previously added to a different network?)