If your shade or remote are assigned to a different network, follow these steps below. 

Follow these steps before pairing the z-wave device with a new gateway:

1. Open the Graber app and log in to your account

2. Open the ‘Shades’ screen and tap on ‘+ Add Device’ button

3. Select ‘Graber Products’

4. Choose the shade from the list of devices and follow the instructions in the pairing wizard

5. Start the countdown and tap on “Retry” button

6. Follow the instructions to unpair the device. Once the device is successfully unpaired

press ‘Try adding it again’ in order to start adding the device.