Note: The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots.
Stuck on updating – Gateway will update periodically as improvement are made, may also update at first set up to the most current firmware. Must give Gateway 15-20 minutes to complete the update.
Power cycle the Gateway by unplugging it for 3 min. then plugging back in.
Allow it time to connect to Wi-Fi
Wait 10 minutes to confirm the Gateway comes on line
If still updating after power cycle
App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
Email: firstname.lastname@example.org, note: responses can take up to 24 hours.
Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)