If the Gateway is not broadcasting the Atom_####### network do the following:

·     Make sure the phone you are setting the Gateway up with, is within a few feet of the Gateway

·     Make sure the Wi-Fi is turned ON, in your phone Wi-Fi settings

·     Refresh the phones Wi-Fi settings page so it searches for available Wi-Fi networks that are within range

·     Perform a Wi-Fi reset on the Gateway, by quickly pressing the Gateway’s programming button twice.  When the Gateway begins blinking blue, once about every one second, the Atom network should be showing.

Additional Support

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
  • Email:  motorization.support@springswindowfashions.com, note: responses can take up to 24 hours.
  • Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern