Remote and Shade Programming & Support

How do I set a favorite, home, or intermediate position on my shade(s)?
The home button lets you pre-program a favorite position for your shade. Watch this video to learn more about the home button and what it does. To set a...
Thu, 19 Apr, 2018 at 9:47 AM
My remake shade doesn't work with my remote.
First, visit this page here to rule out power issues. Then, visit this page for instructions on pairing your remote with your shade.
Tue, 24 Oct, 2017 at 9:11 AM
My shade moves in the opposite direction of the button I pressed on my remote
If the UP and DOWN buttons on your remote are reversed, follow these steps to switch them back.  2 Button and Single Channel Remote Instructions: ...
Mon, 22 Oct, 2018 at 10:53 AM
My shade moves only when I press up or down on the remote.
Pressing and holding the directional buttons moves the shade only as long as the button is held down. Pressing and releasing the directional buttons fully o...
Mon, 29 Jan, 2018 at 11:59 AM
ZWave - Adding a new Multi-Channel remote.
Pair a Multi-Channel Remote with a Group of Shades already controlled by a Single Channel group remote.   See below if using a Multi Channel Remote  If ...
Tue, 12 Jan, 2021 at 2:51 PM
ZWave - Can I use a Repeater to Extend Range?
All Z-Wave devices that plug directly into an AC wall power outlet, such as smart switches and dimmers (for example the GoControl Plug-in Dimmer Module or A...
Tue, 12 Jan, 2021 at 2:30 PM
ZWave - Starting over with programming using Premium Remote.
In some cases, when your shades aren't working right, it can be easier to start from scratch in terms of pairing your shades and remotes. This is calle...
Tue, 12 Jan, 2021 at 2:18 PM
ZWave- How do I add a new Plus Single Channel remote to operate a group of shades?
Follow this two-step process to replace or add a new single-channel remote to operate a group of shades. Watch the videos below, or follow the step-by-step ...
Tue, 12 Jan, 2021 at 2:48 PM
ZWave- How do I tell which is primary remote?
   Quickly press the program button on the back of the remote twice. A primary remote will flash amber and green. A secondary remote will...
Tue, 12 Jan, 2021 at 2:50 PM
ZWave- Starting over with programming using Standard or Plus Remote
In some cases, when your shades aren't working right, it can be easier to start from scratch in terms of pairing your shades and remotes. This is calle...
Tue, 12 Jan, 2021 at 2:33 PM