Remote and Shade Programming & Support

Can I use a Repeater to Extend Range?
All Z-Wave devices that plug directly into an AC wall power outlet, such as smart switches and dimmers (for example the GoControl Plug-in Dimmer Module or A...
Fri, 19 Jun, 2020 at 8:43 AM
Everything is all messed up. How do I start over with programming my shades?
In some cases, when your shades aren't working right, it can be easier to start from scratch in terms of pairing your shades and remotes. This is calle...
Mon, 29 Jan, 2018 at 11:55 AM
How do I add a new Multi-Channel remote to operate group of shades?
Pair a Multi-Channel Remote with a Group of Shades already controlled by a Single Channel group remote.   See below if using a Multi Channel Remote  If ...
Wed, 10 Apr, 2019 at 2:15 PM
How do I add a new single-channel remote to operate a group of shades?
Follow this two-step process to replace or add a new single-channel remote to operate a group of shades. Watch the videos below, or follow the step-by-step ...
Fri, 29 Mar, 2019 at 4:34 PM
How do I program my remote to work with my shade(s)?
Watch this short video, or follow the step-by-step instructions if using Two-Button or Single-Channel Remote.   If you have a multi-channel remote, plea...
Sun, 29 Dec, 2019 at 8:55 PM
How do I set a favorite, home, or intermediate position on my shade(s)?
The home button lets you pre-program a favorite position for your shade. Watch this video to learn more about the home button and what it does. To set a...
Thu, 19 Apr, 2018 at 9:47 AM
How do I tell which remote is primary and which is secondary if I have more than one remote?
Quickly press the program button on the back of the remote twice. A primary remote will flash amber and green. A secondary remote will flash...
Mon, 18 Jun, 2018 at 12:09 PM
My remake shade doesn't work with my remote.
First, visit this page here to rule out power issues. Then, visit this page for instructions on pairing your remote with your shade.
Tue, 24 Oct, 2017 at 9:11 AM
My shade moves in the opposite direction of the button I pressed on my remote
If the UP and DOWN buttons on your remote are reversed, follow these steps to switch them back.  2 Button and Single Channel Remote Instructions: ...
Mon, 22 Oct, 2018 at 10:53 AM
My shade moves only when I press up or down on the remote.
Pressing and holding the directional buttons moves the shade only as long as the button is held down. Pressing and releasing the directional buttons fully o...
Mon, 29 Jan, 2018 at 11:59 AM