Support Center

The Gateway is only compatible with 2.4 Ghz Wi-Fi networks. If there are no Wi-Fi networks showing in the app, that the Gateway can connect to, there are no...

During initial setup of the Gateway to Wi-Fi, you need to have your phone that is setting up the Gateway, close to the Gateway (no farther than 5 feet). Thi...

The app and mobile device need to have access to the internet to load the account creation steps, or to complete setup and load the account page. Some phone...

First make sure your shade app, controls your shades OK. Second, make sure you are connected to the correct speaker, account or home in your Alexa or Google...

Periodically, updates are sent out to Gateways that can include various improvements. Also, when a Gateway is first setup, it will automatically update to t...

If when enabling the Alexa or Google Home smart skills, and after entering in the shade app account credentials, the Alexa app or Google Home reports “no co...

For inclusion: if receiving this error the inclusion process on the gateway has either timed out, the device is already networked to the gateway or another ...

The Gateway, once attached to an account cannot be added to another, unless first removed from the account it was originally set up on Note: Factory res...

The validation email should be received within about 3 min. Typically it is right away or within a min. depending on the speed of the internet. The validati...

In the event, your password is forgotten you can reset your account password. Springs Window Fashions does not have visibility of your passwords, or are we ...