Support Center

Before and during first setup, make sure that your phone’s Wi-Fi is switched on, your Wi-Fi router is connected to the Internet, and your phone is within d...

User Name – User name should contain at least 4 characters.  Only letters, number and special characters (.,@,_) are permitted. Cannot remember User Name:...

Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. Phone Lost Connection – during initial set up the phone must be...

Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. Stuck on updating – Gateway will update periodically as improve...

LED is Off – The Gateway has no power, is connected to Wi-Fi and reporting OK, or has never been setup yet and is brand-new out of the box Plug Gateway i...

Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. Gateway showing off-line  First - confirm the status of the LE...

NOTES: Maximum of 30 devices can be added to a single Gateway.     Devices are shades, remotes, and any other Z-Wave device added.  Be patient an...