Motorization App Troubleshooting

Basic trouble shooting

My Gateway cannot connect to the WiFi network during set up.
Before and during first setup, make sure that your phone’s Wi-Fi is switched on, your Wi-Fi router is connected to the Internet, and your phone is within d...
Mon, 13 Jan, 2020 at 10:12 AM
SWF App Account Assistance
User Name – User name should contain at least 4 characters.  Only letters, number and special characters (.,@,_) are permitted. Cannot remember User Name:...
Fri, 15 Jan, 2021 at 11:18 AM
SWF App Connection Issues
Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. Phone Lost Connection – during initial set up the phone must be...
Fri, 15 Jan, 2021 at 12:22 PM
SWF App Stuck on Updating
Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. Stuck on updating – Gateway will update periodically as improve...
Fri, 15 Jan, 2021 at 12:19 PM
SWF Gateway LED Status: What Do the LEDs reference?
LED is Off – The Gateway has no power, is connected to Wi-Fi and reporting OK, or has never been setup yet and is brand-new out of the box Plug Gateway i...
Fri, 15 Jan, 2021 at 12:08 PM
SWF Gateway showing off-line
Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. Gateway showing off-line  First - confirm the status of the LE...
Fri, 15 Jan, 2021 at 12:33 PM
SWF Shade and Remotes will not add to App
NOTES: Maximum of 30 devices can be added to a single Gateway.     Devices are shades, remotes, and any other Z-Wave device added.  Be patient an...
Fri, 15 Jan, 2021 at 12:44 PM
The Atom_####### Network is not showing in my Wi-Fi Settings.
If the Gateway is not broadcasting the Atom_####### network do the following: ·     Make sure the phone you are setting the Gateway up with, is wi...
Fri, 9 Jul, 2021 at 2:34 PM