Motorization App Frequently Asked Questions

Common questions and tips

What communication protocols does my Gateway support?
The gateway supports both Z-Wave and Bluetooth protocols.   Z-Wave enabled smart devices can be paired.    The gateway also supports Bluetooth proto...
Thu, 4 Jan, 2024 at 1:33 PM
What does my Gateway's LED status mean?
It is important to know which gateway device you have to understand what the LED status references. LED blinking once per second:  The gateway is n...
Thu, 4 Jan, 2024 at 10:32 AM
What is Shade Transfer?
Shade Transfer is a feature that allows you to transfer your Bluetooth connected shades to your gateway network when pairing a gateway to your account. ...
Fri, 5 Jan, 2024 at 2:03 PM
What is the Gateway device?
A Gateway device can be added as an optional upgrade for control in the Motorization app.   This device allows you to control your shades remotely when you ...
Fri, 5 Jan, 2024 at 6:31 PM
What is the range of Bluetooth?
Bluetooth has an approximate range of 40 feet but varies depending on surrounding conditions.
Fri, 5 Jan, 2024 at 1:29 PM
What is the range of my Gateway?
Gateway connects 8 devices within a range of approximately 40 feet.  For Bluetooth protocol, the bluetooth has an approximate range of 40 feet but varie...
Thu, 4 Jan, 2024 at 10:30 AM
Where is the reset/programming button on my Gateway?
The Gateway has only one button, used for resetting the device.  PlugHub The PlugHube has only one button used for resetting teh devices as well as tur...
Thu, 4 Jan, 2024 at 3:11 PM