LED is Off – The Gateway has no power, is connected to Wi-Fi and reporting OK, or has never been setup yet and is brand-new out of the box

  1. Plug Gateway in completely into the USB Power Adapter and/or receptacle

  2. Make sure the receptible is working

  3. Make sure the USB power adapter meets minimum power requirement and power is on

    1. Minimum: 5-volt, 1-amp continuous power

    2. Recommend: 5-volt, 2-amp continuous power

  4. Manually reconnect Gateway back to Wi-Fi (LED should be flashing blue one second between flashes, when not connected to Wi-Fi)

LED is Blinking Rapidly – Z-Wave device being added has been detected by Gateway and being configured

 

LED Blinks once and turns off – The Gateway is on factory firmware.   Allow it time to connect to internet and update. (where did this description come from??, new out of the box gateway that has not been setup will behave this way, but its not going to connect to the Wi-Fi and update until the user sets it up)

 

LED Flashing Blue (one second between flash) – The Gateway is not connected to Wi-Fi 

  1. Make sure the Wi-Fi network in the home is working and on

  2. Plug in the Gateway to an area with stable and healthy WI-FI signal

  3. Power cycle the Gateway (unplug then plug back in) and let it reestablish the Wi-Fi connection

  4. If still flashing:

    1. Check phone Wi-Fi setting to confirm atom network is broadcasting

    2. if so, the Gateway will need to have the Wi-Fi details set up again Note: Do not connect to Atom network, until the app has instructed you to do so

      1. Go to main account page

      2. Click on “+” or “add new gateway”, then follow prompts to set up

        1. After set-up process complete, there will be a pop-up box- This Gateway is already set up to an account; just click OK

  5. If still flashing and the Atom Wi-Fi is NOT showing in Wi-Fi settings

    1. Quickly double tap the Gateway programming button

      1. This will clear the Wi-Fi settings in member

      2. Go to STEP D and repeat

LED Solid DIM Blue – Gateway has insufficient power 

  1. Unplug Gateway from Power Adapter and plug back in

  2. Ensure power adapter is fully plugged into receptacle

  3. If not using USB Power Adapter supplied with Gateway

    1. Minimum: 5-volt, 1-amp continuous power

    2. Recommend: 5-volt, 2-amp continuous power

LED Flashing Blue (three seconds between flash) – The Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to the account server

  1. The internet onsite is not working

    1. Verify their Wi-Fi router is connected to internet service

      1. If not, they will need to resolve this

    2. If internet is confirmed:

      1. App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours

      2. Email:  motorization.support@springswindowfashions.com, note: responses can take up to 24 hours.

      3. Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)

 

LED Solid Bright Blue – Gateway is stuck thinking/loading/processing or updating

  1. If longer than 10 minutes –

    1. Perform a long Power Cycle on the Gateway by unplugging it for 15 minutes.

    2. Then plug the Gateway back in, and allow at least 15 minutes for LED to go out

Note:  This power cycle takes about 30 minutes to complete.   

  1. If still solid blue – LAST RESORT

    1. Unplug Gateway

    2. While unplugged, press and hold program button on Gateway and plug back in (must be holding programming button while plugging into outlet)

    3. Keep holding the program button for an additional 6 seconds (after plugged in)

    4. Then release – you will see different LED activity

    5. Wait for Gateway to update firmware – (this could take 5-10 mins)

    6. If Gateway does not auto reconnect to Wi-Fi, once firmware update is complete and LED activity stops, proceed to setting up manually by reconnecting to Wi-Fi (LED should be flashing blue (one second between flash))


Additional Support

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
  • Email:  motorization.support@springswindowfashions.com, note: responses can take up to 24 hours.
  • Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)