LED is Off – The Gateway has no power, is connected to Wi-Fi and reporting OK, or has never been setup yet and is brand-new out of the box
Plug Gateway in completely into the USB Power Adapter and/or receptacle
Make sure the receptible is working
Make sure the USB power adapter meets minimum power requirement and power is on
Minimum: 5-volt, 1-amp continuous power
Recommend: 5-volt, 2-amp continuous power
Manually reconnect Gateway back to Wi-Fi (LED should be flashing blue one second between flashes, when not connected to Wi-Fi)
LED is Blinking Rapidly – Z-Wave device being added has been detected by Gateway and being configured
LED Blinks once and turns off – The Gateway is on factory firmware. Allow it time to connect to internet and update. (where did this description come from??, new out of the box gateway that has not been setup will behave this way, but its not going to connect to the Wi-Fi and update until the user sets it up)
LED Flashing Blue (one second between flash) – The Gateway is not connected to Wi-Fi
Make sure the Wi-Fi network in the home is working and on
Plug in the Gateway to an area with stable and healthy WI-FI signal
Power cycle the Gateway (unplug then plug back in) and let it reestablish the Wi-Fi connection
If still flashing:
Check phone Wi-Fi setting to confirm atom network is broadcasting
if so, the Gateway will need to have the Wi-Fi details set up again Note: Do not connect to Atom network, until the app has instructed you to do so
Go to main account page
Click on “+” or “add new gateway”, then follow prompts to set up
After set-up process complete, there will be a pop-up box- This Gateway is already set up to an account; just click OK
If still flashing and the Atom Wi-Fi is NOT showing in Wi-Fi settings
Quickly double tap the Gateway programming button
This will clear the Wi-Fi settings in member
Go to STEP D and repeat
LED Solid DIM Blue – Gateway has insufficient power
Unplug Gateway from Power Adapter and plug back in
Ensure power adapter is fully plugged into receptacle
If not using USB Power Adapter supplied with Gateway
Minimum: 5-volt, 1-amp continuous power
Recommend: 5-volt, 2-amp continuous power
LED Flashing Blue (three seconds between flash) – The Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to the account server
The internet onsite is not working
Verify their Wi-Fi router is connected to internet service
If not, they will need to resolve this
If internet is confirmed:
App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
Email: motorization.support@springswindowfashions.com, note: responses can take up to 24 hours.
Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)
LED Solid Bright Blue – Gateway is stuck thinking/loading/processing or updating
If longer than 10 minutes –
Perform a long Power Cycle on the Gateway by unplugging it for 15 minutes.
Then plug the Gateway back in, and allow at least 15 minutes for LED to go out
Note: This power cycle takes about 30 minutes to complete.
If still solid blue – LAST RESORT
Unplug Gateway
While unplugged, press and hold program button on Gateway and plug back in (must be holding programming button while plugging into outlet)
Keep holding the program button for an additional 6 seconds (after plugged in)
Then release – you will see different LED activity
Wait for Gateway to update firmware – (this could take 5-10 mins)
If Gateway does not auto reconnect to Wi-Fi, once firmware update is complete and LED activity stops, proceed to setting up manually by reconnecting to Wi-Fi (LED should be flashing blue (one second between flash))
Additional Support
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
- Email: motorization.support@springswindowfashions.com, note: responses can take up to 24 hours.
- Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)