The shade may be in an unintended always listening mode, not allowing the motor to go to sleep. By excluding the shades from their primary controller and including them again, this will turn off the always listening mode.


See below for Premium remote instructions. 


Using Basic 2-Button or Plus Single Channel Remote


Step 1: Excluding your shade from the Basic 2-button or Plus Single Channel remote.

  1. On the group remote, quickly press and release the program button on the back three times.
    The remote LED will alternate amber. 


    2. On one of the shades in the group, press and hold the program button for 3 seconds. When the LED flashes     green, release the button.  The shade will jog once, and the shade LED will turn off. The shade is now un-paired with the remote!

 

3. Repeat steps 1–2 for each shade in the group.


 

Step 2: Pair the shade to the Basic 2-button or Plus Single Channel remote.

  1. On the back of the new remote, quickly press and release the program button twice.

The remote LED will flash amber and green. 


2. On the shade, press and hold the program button for 3 seconds. When the LED flashes green, release the button.   The shade will jog once, and the shade LED will turn off. The shade is now paired with the remote!

 


3. Repeat steps 1–2 for each shade in the group. 



Using Premium Multi-Channel Remote


Step 1: Excluding your shade from a Multi-Channel remote

  1. On the multi-channel remote, press and hold the MENU/RIGHT button for 2 seconds.
  2. Select ZWAVE > EXCLUDE.

 

  1. On one of the shades in the group, press and hold the program button for 3 seconds. When the LED flashes green, release the button.
    The shade will jog once, and the shade LED will turn off. The shade is now un-paired with the remote!

  1. Repeat steps 1–3 for each shade in the group.


Step 2: Pair a Multi-Channel remote with a shade.

  1. Press and hold the MENU/RIGHT button for 2 seconds to enter the menu.

  1. Select ZWAVE > INCLUDE.

  1. On the shade you want to pair, press and hold the program button for 3 seconds. When the LED flashes green, release the button.
    The shade will jog once, and the shade LED will turn off. The shade is now paired with the remote!

  1. Repeat steps 2–4 for each shade you want to pair.
  2. Assign the shade to a channel by following these steps.