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Knowledge base
What Technology Are You Using?
First select the technology you are using
1
It's important to know what technology before you go any further.
Z-Wave Technology Motorized Shades
Downloadable Manuals and Guides
6
Z-Wave: Owner's Manual for your Motorized Shade
12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
12Volt Multi-Motor Power Supply Wiring Schematics
Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions
Z-Wave: Sheer & Layered Supplimental Install Guide
View all 6
Premium Remote Programming and Support
11
BALI: Programming your Premium Remote VIDEO
GRABER: Programming Your Premium Remote VIDEO
Premium Remote instructions after replacing motor
SIGNATURE SERIES: How to program Premium remote VIDEO
Z-Wave: Assigning channels on the Z-Wave Premium Remote
View all 11
Standard or Plus Remote Programming and Support
16
BALI: Programming your Plus Remote VIDEO
BALI: Programming your Standard Remote VIDEO
GRABER: Programming Your Plus Remote VIDEO
GRABER: Programming Your Standard Remote VIDEO
My shade moves in the opposite direction of the button I pressed on my remote
View all 16
"How To" Repair My Shade
13
My remake shade doesn't work with my remote.
My shade has a vibration noise when I operate it.
My shade is too long. How do I adjust it?
My shade is too short. How do I adjust it?
Z-Wave: How do I replace my end cap?
View all 13
Power and Battery Support
11
BALI: How to change or charge the battery packs.
GRABER: How to change or charge the battery packs.
My new shade does not operate.
My new shade doesn't move when I press the remote control.
SIGNATURE SERIES: How to change or charge the battery packs.
View all 11
Home Automation Support
3
What is Home Automation?
Z-Wave: Can I use a Repeater to Extend Range?
Z-Wave: Adding Shades and/or Remotes to a 3rd Party Z-Wave Home Automation system.
Video Collection
5
How to install motorized inside-mount cellular shades
How to install motorized outside-mount cellular shades
Programming your sheer shade with a 3-button remote
Operating your shade with the remote
Problem Resolution: batteries not connecting properly in the case
Ordering
7
Something is missing from my order.
What type of batteries are recommended to power motorized shades, and how many do I need to order?
Something is wrong. I need to have a shade remade.
What remote control(s) do I need to order?
Is it better to order batteries with the shade, or should I just buy them separately?
View all 7
General Z-Wave Support
1
FCC Class B Notice
Somfy RTS (Radio Technology Somfy) Motorized Blinds and Shades
Downloadable Manuals and Guides
8
RTS: Download the Owner's Manual for your RTS motorized shades
RTS - 12 Volt RU28 Rechargeable Motor - Solar & Roller Information Guide
RTS: Cellular, Pleated and Roman Shade Installation Instructions.
12 Volt Multi Motor Power Supply Installation and Wiring Instructions
RTS - 24Volt - 10 Motor Power Supply Wiring Schematics
View all 8
Remote and Shade Programming
18
RTS: How do I add new remote to operate the shades?
RTS: How do I reprogram a remote to work with my shade(s)?
RTS: Resetting a 120V Roller Motor
RTS: Resetting the Simple RTS motor.
RTS: Changing Motor Direction
View all 18
"How to" Repair my Blind or Shade
8
My shade has a vibration noise when I operate it.
RTS: How do I replace a Tilt motor on my horizontal blind?
RTS: My shade is hanging crooked.
RTS: How do I replace a Solar or Roller Shade motor?
RTS: How do I replace the motor on my cellular, pleated or roman shade?
View all 8
Power and Battery Support
7
RTS: What are the power source options available? What are the size recommendations for each type of power source?
RTS: My battery operated shade does not operate
RTS: What type of batteries are recommended to power motorized shades, and how many do I need to order?
RTS: My batteries are draining too fast. What could be causing this?
RTS: How long is the cord for the plug-in transformer?
View all 7
Somfy Tahoma Integration for RTS Motors
14
Tahoma: Amazon Alexa Integration
Tahoma: Crestron Integration
Tahoma: IFTTT Integration
Tahoma: Phillips Hue Integration
Tahoma: Programming Guide
View all 14
SOMFY MYLINK™ App Control for RTS Motors
14
SOMFY MYLINK™: Control4 Driver Link
SOMFY MYLINK™: How to add Motorized Shades to existing myLink.
SOMFY MYLINK™: Can the PIN be Reset?
SOMFY MYLINK™: How to Join an Existing System.
SOMFY MYLINK™: What is the myLink Status Indicator and What Does it Show?
View all 14
Somfy RTS Rechargeable Motor
2
RTS - How do I put my rechargeable motor into sleep mode to make adjustments?
RTS- Preserving Life for the RTS rechargeable motor (long periods of non-use)
Somfy's Specialty and Integration Controls
6
RTS: Sun Sensor Instructions
RTS: Wind Sensor Instructions
RTS: Somfy's Dry Contact Input RTS Transmitter
RTS: Somfy's Universal RTS Interface II (URTSI II)
RTS: Somfy's Z-Wave to Radio Technology Somfy Interface (ZRTSI II)
View all 6
Video Collection
2
RTS: How do I install my inside-mount motorized shade(s)?
RTS: How do I install my outside-mount motorized shades?
Ordering
3
RTS: Something is missing from my order
RTS: What remote control(s) do I need to order?
RTS: How do I order remote(s) for a group of motorized shades?
General RTS Support
0
Signature Series Smart Home Collection (ARC) Automate Radio Control
Downloadable Guides and Manuals
3
Smart Home Collection: Programming Pocket Guide
Smart Home Collection: Download the Owner's Manual for your motorized shades.
Smart Home Collection: User Guide
Pulse 2 Hub Support
7
Smart Home Collection: Quick Start Guide for Android Users
Smart Home Collection: Quick Start Guide for IOS Users
Smart Home Collection: Hub Quick Start Guide
Smart Home Collection: Google Home Instructions
Smart Home Collection: Alexa Instructions
View all 7
Remotes and Shade Programming
2
Smart Home Collection Remote Control Features and Programming
Smart Home Collection Wall Switch Features and Programming
SWF Motorization App and Gateway
Graber Motorization Files and Videos
8
Graber Motorization App and Gateway Quick Start Instructions
Graber Gateway and App Control Troubleshooting Guide
Graber Motorization App
Graber Motorization App Instructional Step-by-Step Video
Graber Gateway and App control: Pairing Remotes
View all 8
Motorization App Basic Programming
0
Motorization App Help Tips
33
After connecting to the ATOM_####### network in the Wi-Fi settings during setup, and when returning to the app the, the app does not show any local Wi-Fi networks to choose from
After entering the Wi-Fi network password in the app during setup, I receive an error that either the phone has lost connection to the Gateway or that the Password is incorrect
After my Gateway has been setup to Wi-Fi, while loading the account page, the app is stuck on loading or the account page does not show up or the app is not moving to the account creation step
Amazon Alexa or Google Home is not finding or running my shades
At the account screen, my Gateway is stuck on “updating”
View all 33
Motorization App Frequently Asked Questions
14
Are there repeaters availabe for Gateway?
Can I give someone else access without giving my account information?
Can I use a device to trigger a scene?
Does Gateway support Geo-Fencing?
Does the Gateway Shade App cost anything to use?
View all 14
Motorization App Voice Control
3
How do I add voice control to your shades using Alexa app?
How do I add voice control using Google Home Assistant?
Z-Wave Motorized Shade and Amazon Alexa Compatibility
Motorized Control Policy and User Agreements
6
Virtual Cord™ Control and Google Platform Privacy Policy
Signature Series Motorization and Google Platform Privacy Policy
Graber Motorization App End User License Agreement
Signature Series Motorization App End User Liscense Agreement
Motorized Shade Control and Alexa Platform Privacy Policy
View all 6
Signature Series Motorization Files and Videos
8
Signature Series Motorization App Control: Creating Routines
Signature Series Motorization App Instructional Step-by-Step Video
Signature Series Motorization App Quick Start Guide
Signature Series Motorization App Walk Thru Video
Signature Series Motorization App: Excluding and Including Your Shade
View all 8
Bali Motorized Files and Videos
7
Bali Motorization App Control: Creating Routines
Bali Gateway and Motorization App: Setting up the Gateway
Bali Motorization App: Pairing Remotes
Bali Motorization App
Bali Motorization App: Include and Exclude Shades and Remotes
View all 7
Motorized Wand Control
Programming Support
4
Motorized Wand Control: Adjusting the Shade's Limit
Motorized Wand Control: Correcting the roll direction.
Motorized Wand Control: Adjusting Speed
Motorized Wand Control: Resetting Motor
Home Technology & Integration (CEDIA)
Order Forms
10
Cornice Order Form
Glydea Drapery Track Order Form
Horizontal Order Form
Natural Shade Order Form
Sheer and Layered Order Form
View all 10
Programming Guides
9
Glydea Programming Guide
RTS Owners Manual
Set & Go Installer Programming Guide
Situo 4 Remote Programming Guide
Smart Plug Programming Guide
View all 9
Measuring and Guides
27
Decorative Wood Cornice Facts and Quick Tips
How to make a template
How to measure for a 2" Vinyl blind
How to measure for a Bay or Corner Application
How to measure for a Cellular and Pleated Shades
View all 27
Help Videos
0
Roller and Solar Installation Guides and Videos
0
Integration Guides
14
Alarm.com
Amazon Alexa
Brilliant
Control4
Crestron
View all 14
Specification Datasheets
7
TaHoma
zigbee - Glydea
zigbee - Situo 4 Remote
zigbee - Smart Plug
zigbee - Sonesse 28 Embedded Battery (Li-Ion)
View all 7
Product Information Guide
1
Motorized Product Information Guide