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SWF Motorization App and Gateway
Motorization App Help Tips
12
How do I update the firmware on my shade?
I am having issues setting up a schedule in my app.
I do not remember my Password for my account.
I do not remember my Username for my account.
I need help setting up and pairing my shades.
View all 12
Motorization PLUG-HUB Gateway Help Tips
12
GRABER: My Gateway LED is flashing blue.
How do I transfer my shades to the Gateway?
I'm getting a password error when connecting to the internet.
I'm getting an error saying "Incorrect Password" when trying to connect the Plug hub gateway.
I'm having trouble setting the time zone.
View all 12
Motorization App Frequently Asked Questions
17
Are remotes compatible with Gateways?
Can I give someone else access without giving my account information?
Can I use a device as a trigger in a routine?
Can I use a repeater to extend range?
Does Gateway support Geo-Fencing?
View all 17
Motorization ATOM Gateway Help Tips
21
My Gateway is not working, and the LED is blinking once every three seconds
My Gateway is not working, and the LED is OFF
My Gateway is offline after changing my Wi-Fi password, Wi-Fi network name, or installing a new Wi-Fi router or modem
My Gateway is offline, during or right after setup
My Gateway is stuck on "updating" screen.
View all 21
Motorization App Voice Control
5
Adding Amazon Alexa Voice Control to your Motorization App and Gateway
Adding Google Home Voice Control to your Motorization app and Gateway
Amazon Alexa or Google Home is not finding my gateway.
Amazon Alexa or Google Home is not finding or running my shades
Z-Wave Motorized Shade and Amazon Alexa Compatibility
Bali Motorized Files and Videos
9
Bali Motorization App Control: Creating Routines
Bali Gateway and Motorization App: Setting up the Gateway
Bali Motorization App: Pairing Remotes
Bali Motorization App
Bali Motorization App: Include and Exclude Shades and Remotes
View all 9
Graber Motorization Files and Videos
7
Graber Motorization App - Quick Start Guide Video
Graber Motorization App - Setting up a Gateway Device Video
Graber Motorization App - Creating Routines Video
Graber Motorization App - Adding Remotes Video
Graber Motorization App - Cellular Bottom up/Top Down Setting Advanced Shade Positions Video
View all 7
Signature Series Motorization Files and Videos
11
Signature Series Motorization and Google Platform Privacy Policy
Signature Series Motorization App Control: Creating Routines
Signature Series Motorization App End User Liscense Agreement
Signature Series Motorization App Instructional Step-by-Step Video
Signature Series Motorization App Quick Start Guide
View all 11
Motorized Control Policy and User Agreements
2
Motorized Shade Control and Google Platform Privacy Policy
Motorized Shade Control and Alexa Platform Privacy Policy