Support Center

Motorization App Help Tips 12

• How do I update the firmware on my shade?
• I am having issues setting up a schedule in my app.
• I do not remember my Password for my account.
• I do not remember my Username for my account.
• I need help setting up and pairing my shades.

View all 12

Motorization PLUG-HUB Gateway Help Tips 12

• GRABER: My Gateway LED is flashing blue.
• How do I transfer my shades to the Gateway?
• I'm getting a password error when connecting to the internet.
• I'm getting an error saying "Incorrect Password" when trying to connect the Plug hub gateway.
• I'm having trouble setting the time zone.

View all 12

Motorization App Frequently Asked Questions 17

• Are remotes compatible with Gateways?
• Can I give someone else access without giving my account information?
• Can I use a device as a trigger in a routine?
• Can I use a repeater to extend range?
• Does Gateway support Geo-Fencing?

View all 17

Motorization ATOM Gateway Help Tips 21

• My Gateway is not working, and the LED is blinking once every three seconds
• My Gateway is not working, and the LED is OFF
• My Gateway is offline after changing my Wi-Fi password, Wi-Fi network name, or installing a new Wi-Fi router or modem
• My Gateway is offline, during or right after setup
• My Gateway is stuck on "updating" screen.

View all 21

Motorization App Voice Control 5

• Adding Amazon Alexa Voice Control to your Motorization App and Gateway
• Adding Google Home Voice Control to your Motorization app and Gateway
• Amazon Alexa or Google Home is not finding my gateway.
• Amazon Alexa or Google Home is not finding or running my shades
• Z-Wave Motorized Shade and Amazon Alexa Compatibility

Bali Motorized Files and Videos 2

• Bali Motorization App and Gateway Quick Start Guide
• Bali Motorization App End User Liscense Agreement

Graber Motorization Files and Videos 7

• Graber Motorization App - Quick Start Guide Video
• Graber Motorization App - Setting up a Gateway Device Video
• Graber Motorization App - Creating Routines Video
• Graber Motorization App - Adding Remotes Video
• Graber Motorization App - Cellular Bottom up/Top Down Setting Advanced Shade Positions Video

View all 7

Signature Series Motorization Files and Videos 3

• Signature Series Motorization and Google Platform Privacy Policy
• Signature Series Motorization App End User Liscense Agreement
• Signature Series Motorization App Quick Start Guide

Motorized Control Policy and User Agreements 2

• Motorized Shade Control and Google Platform Privacy Policy
• Motorized Shade Control and Alexa Platform Privacy Policy