Account Access – Once the Gateway and account are set-up, you can create sub-users.  

  • There are four different levels of permissions you can assign to the sub-user account during set up.   – The permission level descriptions are in the app

Account Assistance

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
  • Email:, note: responses can take up to 24 hours.
  • Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)