Once the account is set-up, you can create sub-users. 

Step 1.  Click on "More" tab in app.

Step 2.  Click on "Users" tab in app.

Step 3.  Press "+:" in top right corner

Step 4.  Fill in First, Last Name, Email 

Step 5.  Choose permission level. 

Step 6.  Tap "next"

Step 7.  Create a "Username" & Password 

Step 8.  Tap "Add"

There are three (3) different levels of permission you can assign to the sub-user account during set-up. 

Account Administrator 

An Account Administrator has full control over the entire account.  There must be at least one (1) Account Administrator per account; typically, this is the person who sets the system(s) up.   An Account Administrator can control or change who else has access to each system and at which permission level.   An Account Administrator can change any account information (such as home address) and can change how the system operates.   An Account Administrator is entrusted with controlling all devices without restrictions.   This is the highest level of control of your Account. 

Advanced User

An Advanced User has permission to do almost everything an Account Administrator can do with one exception: The Advanced User cannot create new users or change the status of others.  Since an Advanced User can control all devices, this status should be reserved for those people who need to change device settings, and/or create, change and configure routines.   the Advanced User permission level can only be assigned by the Account Administrator.   This is the second highest level of control of your Account. 

Basic User

A Basic User can operate Gateway as allowed by the Account Administrator(s).  Typically this is the level assigned to most family members.   Essentially a Basic User can use the system, but cannot make any changes to account settings or how the system is setup, and cannot create or change other users accounts.   This Basic User level of permission is usually the most common, especially for larger families or small business with employees. 

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:  motorization.support@springswindowfashions.com,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours.