The gateway supports the z-wave protocol which is the leading smart home technology found in

millions of devices around the world. It is a low-powered, wireless technology with two-way

communication, status updates, and the ability to work in a reliable, meshed network.

Z-Wave lets smart devices connect with one another. Household products such as lights, door

locks, thermostats, key fobs, and even entire alarm systems can be made "smart" with Z-wave

connectivity. Using routing signals, the devices can perform any function you want, adding value

and comfort to your home.

Additional support:

App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours

Email:, note: responses can take up to 24 hours.

Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)