Motorization App Frequently Asked Questions
Common questions.
Yes, remotes can be added to the Motorization App via the Gateway. This allows you to pair remotes to your shades without needing to do this manually and ...
Fri, 5 Jan, 2024 at 1:27 PM
Once the account is set-up, you can create sub-users. Step 1. Click on "More" tab in app. Step 2. Click on "Users" tab in app...
Thu, 4 Jan, 2024 at 2:43 PM
No, this isn’t possible yet, although it may be available in a future releases of the app. However, you can create scheduled-based and manually run r...
Thu, 4 Jan, 2024 at 1:44 PM
All Z-Wave devices that plug directly into an AC wall power outlet, such as smart switches and dimmers (for example GoControl Plug-in Dimmer Module or Ae...
Thu, 4 Jan, 2024 at 9:19 AM
At this time, the App does not support Geo-fencing, or has the ability for you to setup to run shades based on your location. For additional suppo...
Mon, 25 Jan, 2021 at 11:26 AM
No, using the shade app is entirely free. There are no service or monthly account fees. A Gateway device can be added as an optional upgrade for control...
Fri, 5 Jan, 2024 at 6:13 PM
Bluetooth allows for local connection to your shades. Pairing with a Gateway (via the shade transfer process) allows for you to access your shades away fr...
Fri, 5 Jan, 2024 at 1:59 PM
Use these steps to identify which version of firmware the Gateway is running. Menu > Gateway Settings > Help Plug-Hub - The current versi...
Thu, 4 Jan, 2024 at 3:00 PM
If your shades are Bluetooth integrated, then they are ready to connect directly to your mobile device without a gateway. Note: To identify if your sha...
Fri, 5 Jan, 2024 at 1:08 PM
No, at this time there is no app demo mode. In order to have access to the app, you would need an active account with an attached, online Gateway. ...
Thu, 4 Jan, 2024 at 3:03 PM