How to identify what version of firmware is installed on my Gateway?

Modified on Thu, 4 Jan, 2024 at 3:00 PM

Use these steps to identify which version of firmware the Gateway is running. 


 Menu > Gateway Settings > Help



Plug-Hub - The current version is 0.8.544 





Atom - The current version is 0.8.537




For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:  motorization.support@springswindowfashions.com,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours.




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