Use these steps to identify which version of firmware the Gateway is running. 

 Menu > Gateway Settings > Help

Plug-Hub - The current version is 0.8.544 

Atom - The current version is 0.8.537

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours.