If the app gives the error “Please check your Wi-Fi connection and try again” <- Click here

 

If the app gives the error “Password incorrect” while trying to join the local network:

 

  1. Confirm the password is correct. An easy way to do this is to forget the network on the mobile device and reconnect to it, as this will prompt them to re-enter the password.
  2. WiFi rest the gateway and try again.
    1. With the gateway plugged in, press and hold the programming button for 5-9 seconds.
  3. The below steps may require logging into the router’s web portal if comfortable doing so. If not, please reach out to your internet service provider:
    1. Confirm the router is not in bridge mode. This is commonly found under DHCP & NAT settings.
    2. Try disabling the 5Ghz network temporarily. This is commonly found under Wi-Fi settings.
    3. Confirm the WiFi network is using WPA2 and not WPA3 security measures (this issue is not common).
  4. Try to factory reset the gateway.
    1. With the gateway plugged in, press and hold the programming button for more than 20 seconds.