If using Atom Gateway, click here.
NOTE: The gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots.
In the event that the app gives the error "Incorrect Password" while trying to join the local network, please follow these steps:
1. Confirm the password is correct.
Tip: On your mobile device, click "forget this network"; then reconnect to it; you will be prompted to enter the password again.
If you do not remember your password, please use these instructions: Resetting password.
If the above is unsuccessful, you may need to do a Wi-Fi network reset or as a last resort a network reset.
In the event that you need to do a Wi-Fi reset or Resetting the network, you must know which gateway you have before beginning. See below for instructions.
Plug-Hub
When first powering the Gateway for a new setup, it should start broadcasting a small Wi-Fi network called PlugHub_####.
If the Gateway is not broadcasting the PlugHub_#### network do the following:
- Power cycle the gateway by unplugging for approximately 45 seconds.
Perform a Wi-Fi reset on the Gateway by doing the following:
- With the Gateway plugged in, press and HOLD the programming button on the gateway for 5-9 seconds.
- Allow the gateway to complete the reset process. Once it is rebooted, it should begin broadcasting the PlugHub network.
- If the Wi-Fi reset on the Gateway did not work; next reset the firmware by doing the following:
- Unplug the Gateway
- Press and HOLD the program button on the gateway.
- Without releasing the program button, plug the gateway back into outlet. Continue to hold the program button for 6 seconds after being plugged back into outlet. Then release.
- The gateway will begin resetting its firmware. This can take a few minutes.
- Once the reset is complete the gateway should begin broadcasting the Plug-Hub
For additional support:
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,
- Email: motorization.support@springswindowfashions.com,
- Customer Service Team: 1-800-221-6352
Note: Responses could take up to 24 hours
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