If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi:

  1. Make sure the Wi-Fi network is working and on.
  2. Make sure the Gateway is plugged into an area there is a stable, healthy Wi-Fi signal.
  3. Unplug and plug back in the Gateway (power cycle) and let it reestablish the Wi-Fi connection.
  4. If still flashing, check your phones Wi-Fi settings and see if the Plug hub network is broadcasting (Plughub_####). If it is, the Gateway needs to have the Wi-Fi details setup again.
    1. Tap “More” in the bottom right.
    2. Tap “Gateways” in the top right.
    3. Tap “+” or “Add new Gateway” and follow the prompts for setting it up. Note: After you get through the setup process, you will receive a popup box that reads “this Gateway is already setup to an account.” Just tap OK, the Gateway will remember the Wi-Fi details you just entered.
  5. If still flashing and the Plug Hub Wi-Fi network is NOT showing in the Wi-Fi settings, then press and hold the Gateway programming button for 5-9 seconds, then release. This will clear the Wi-Fi settings in memory, now see #1, STEP D
    1. If Wi-Fi reset does not get gateway to broadcast SSID, you can also try to firmware reset it:
      1. Unplug the gateway.
      2. Press and hold the programming button.
      3. Without releasing the programming button, plug the gateway back in. Continue to hold the programming button for 6 seconds after being plugged back in, then release.
      4. The gateway will begin resetting its firmware. This can take a few minutes.
      5. Once the reset is complete the gateway should begin broadcasting the Plughub network.

If the LED is flashing slow blue (about 3 sec between) the Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to the account servers.

  1. Check that Wi-Fi network has internet. You can do this by turning OFF cell data in your phone’s settings, make sure the phone is connected to the same Wi-Fi network being used by the Gateway, then open a web browser on your phone and search something. If the search attempt loads results, then the Wi-Fi network has internet access. If it does not load results, then the Wi-Fi network does not have internet access.
  2. If internet is confirmed, check with SWF Support if there is a server connectivity issue (this is very rare)