Support Center

If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi: Make sure the Wi-Fi network is working and on. Make sur...

If your shades are Bluetooth integrated, then you can transfer the shades within the Motorization App by following these steps. Note: To identify if your ...

If the app gives the error “Please check your Wi-Fi connection and try again” <- Click here   If the app gives the error “Password incorrect” while try...

If using Atom Gateway, click here.  NOTE:  The gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots.   In the event that ...

If you are having trouble setting or updating the time zone.    Close the app completely, do not minimize it to the background. Re-open the app, let the...

The Gateway can only be set up on one account.  If you receive an error that the Gateway belongs to another user or account, please try these steps.  No...

If the app gives the error “Please check your Wi-Fi connection and try again” or “Please make sure your mobile device is within 30 feet of your Plug HubHub ...

If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi: Make sure the Wi-Fi network in the home is working and o...

If the gateway is offline during or right after setup:                After setting up the Gateway to Wi-Fi and creating your account, the Gateway is in...

Confirm the time zone is set properly. Tap “Menu” in the top left corner. Tap “Gateway Settings.” Tap “Unit Settings.” Update Time Zone/Location as nee...