Motorization App Help Tips

Basic trouble shooting

I do not remember what my account Username is
At the log-in screen, there is an option to select ‘forgot username’. When clicked, you will enter the email address used to create the account. An email wi...
Mon, 26 Jul, 2021 at 1:03 PM
My app is stuck on “Saving data to the cloud” please wait
First, wait. If you have waited up to 5 minutes, and this remains, check that the Gateway LED is OFF. If the Gateway LED is OFF, fully close and re-open the...
Mon, 26 Jul, 2021 at 2:40 PM
My Gateway firmware is not showing, or showing the incorrect version in the app
If when checking the Gateways firmware in the app (MENU>GATEWAY SETTINGS>HELP) the firmware shows blank, or an incorrect version, power cycle the Gate...
Mon, 26 Jul, 2021 at 1:09 PM
My Gateway is not working, and the LED is blinking once every three seconds
If the LED is flashing slow blue (about 3 sec between) the Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to...
Mon, 26 Jul, 2021 at 3:05 PM
My Gateway is not working, and the LED is OFF
Either the Gateway has no power at all, or it is reporting all is OK and the app is not synced The Gateway LED should be reporting an LED status if the ...
Mon, 26 Jul, 2021 at 3:08 PM
My Gateway is offline after changing my Wi-Fi password, Wi-Fi network name, or installing a new Wi-Fi router or modem
If in the event you have changed your Wi-Fi network in anyway, you will need to reconnect the Gateway to the newly configured Wi-Fi network.  ...
Thu, 12 Aug, 2021 at 9:49 AM
My Gateway is offline, during or right after setup
After setting up the Gateway to Wi-Fi and creating your account, the Gateway is in the process of updating the firmware. After a successful setup, and when ...
Mon, 26 Jul, 2021 at 1:26 PM
My Gateway showing off-line in the SWF App.
Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. The first thing to check, is the status of the LED’...
Wed, 11 Aug, 2021 at 1:47 PM
My Gateway will not include or add a shade and/or remote
Before you begin, ensure ALL devices that have already been added to the Gateway, are powered and working from the app, that shades are not reporting a “Fai...
Thu, 12 Aug, 2021 at 9:49 AM
My Gateway/app is not working, and the LED is blinking once every one second
If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi Make sure the Wi-Fi network in the home is working and on...
Mon, 26 Jul, 2021 at 2:53 PM