Support Center

At the log-in screen, there is an option to select ‘forgot username’. When clicked, you will enter the email address used to create the account. An email wi...

First, wait. If you have waited up to 5 minutes, and this remains, check that the Gateway LED is OFF. If the Gateway LED is OFF, fully close and re-open the...

If when checking the Gateways firmware in the app (MENU>GATEWAY SETTINGS>HELP) the firmware shows blank, or an incorrect version, power cycle the Gate...

If the LED is flashing slow blue (about 3 sec between) the Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to...

Either the Gateway has no power at all, or it is reporting all is OK and the app is not synced The Gateway LED should be reporting an LED status if the ...

If in the event you have changed your Wi-Fi network in anyway, you will need to reconnect the Gateway to the newly configured Wi-Fi network.  ...

After setting up the Gateway to Wi-Fi and creating your account, the Gateway is in the process of updating the firmware. After a successful setup, and when ...

Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. The first thing to check, is the status of the LED’...

Before you begin, ensure ALL devices that have already been added to the Gateway, are powered and working from the app, that shades are not reporting a “Fai...

If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi Make sure the Wi-Fi network in the home is working and on...