Motorization App Help Tips

Basic trouble shooting

After connecting to the ATOM_####### network in the Wi-Fi settings during setup, and when returning to the app the, the app does not show any local Wi-Fi networks to choose from
The Gateway is only compatible with 2.4 Ghz Wi-Fi networks. If there are no Wi-Fi networks showing in the app, that the Gateway can connect to, there are no...
Mon, 26 Jul, 2021 at 12:15 PM
After entering the Wi-Fi network password in the app during setup, I receive an error that either the phone has lost connection to the Gateway or that the Password is incorrect
During initial setup of the Gateway to Wi-Fi, you need to have your phone that is setting up the Gateway, close to the Gateway (no farther than 5 feet). Thi...
Mon, 26 Jul, 2021 at 12:20 PM
After my Gateway has been setup to Wi-Fi, while loading the account page, the app is stuck on loading or the account page does not show up or the app is not moving to the account creation step
The app and mobile device need to have access to the internet to load the account creation steps, or to complete setup and load the account page. Some phone...
Mon, 26 Jul, 2021 at 12:53 PM
Amazon Alexa or Google Home is not finding or running my shades
First make sure your shade app, controls your shades OK. Second, make sure you are connected to the correct speaker, account or home in your Alexa or Google...
Mon, 26 Jul, 2021 at 2:05 PM
At the account screen, my Gateway is stuck on “updating”
Periodically, updates are sent out to Gateways that can include various improvements. Also, when a Gateway is first setup, it will automatically update to t...
Mon, 26 Jul, 2021 at 12:56 PM
I am getting “no controllers found” error when trying to link Alexa or Google Home
If when enabling the Alexa or Google Home smart skills, and after entering in the shade app account credentials, the Alexa app or Google Home reports “no co...
Mon, 26 Jul, 2021 at 12:59 PM
I am getting an error in the app, “The inclusion process has stopped” or “The exclusion process has stopped”
For inclusion: if receiving this error the inclusion process on the gateway has either timed out, the device is already networked to the gateway or another ...
Mon, 26 Jul, 2021 at 1:42 PM
I am getting an error, “this Gateway already belongs to an account” when trying to set it up.
The Gateway, once attached to an account cannot be added to another, unless first removed from the account it was originally set up on Note: Factory res...
Mon, 26 Jul, 2021 at 1:15 PM
I am not receiving the Validation Email
The validation email should be received within about 3 min. Typically it is right away or within a min. depending on the speed of the internet. The validati...
Mon, 26 Jul, 2021 at 12:07 PM
I do not remember what my account Password is
In the event, your password is forgotten you can reset your account password. Springs Window Fashions does not have visibility of your passwords, or are we ...
Mon, 26 Jul, 2021 at 1:06 PM