Motorization App Help Tips
Basic trouble shooting
The Gateway is only compatible with 2.4 Ghz Wi-Fi networks. If there are no Wi-Fi networks showing in the app, that the Gateway can connect to, there are no...
Mon, 26 Jul, 2021 at 12:15 PM
During initial setup of the Gateway to Wi-Fi, you need to have your phone that is setting up the Gateway, close to the Gateway (no farther than 5 feet). Thi...
Mon, 26 Jul, 2021 at 12:20 PM
The app and mobile device need to have access to the internet to load the account creation steps, or to complete setup and load the account page. Some phone...
Mon, 26 Jul, 2021 at 12:53 PM
First make sure your shade app, controls your shades OK. Second, make sure you are connected to the correct speaker, account or home in your Alexa or Google...
Mon, 26 Jul, 2021 at 2:05 PM
Periodically, updates are sent out to Gateways that can include various improvements. Also, when a Gateway is first setup, it will automatically update to t...
Mon, 26 Jul, 2021 at 12:56 PM
If when enabling the Alexa or Google Home smart skills, and after entering in the shade app account credentials, the Alexa app or Google Home reports “no co...
Mon, 26 Jul, 2021 at 12:59 PM
For inclusion: if receiving this error the inclusion process on the gateway has either timed out, the device is already networked to the gateway or another ...
Mon, 26 Jul, 2021 at 1:42 PM
The Gateway, once attached to an account cannot be added to another, unless first removed from the account it was originally set up on Note: Factory res...
Mon, 26 Jul, 2021 at 1:15 PM
The validation email should be received within about 3 min. Typically it is right away or within a min. depending on the speed of the internet. The validati...
Mon, 26 Jul, 2021 at 12:07 PM
In the event, your password is forgotten you can reset your account password. Springs Window Fashions does not have visibility of your passwords, or are we ...
Mon, 26 Jul, 2021 at 1:06 PM