The Gateway can only be set up on one account. If you receive an error that the Gateway belongs to another user or account, please try these steps.
Note: Factory resetting the Gateway does not remove it from the original account it was registered to.
If original account is available -
- Log-in to the first/original account.
- Choose the Gateway Serial Number that needs removed.
- Select "Advanced"
- Select "Remove Gateway"
If you are unable to log-in to the original account - Please Please be sure to provide the Gateway serial number.
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,
- Email: motorization.support@springswindowfashions.com,
- Customer Service Team: 1-800-221-6352
Note: Responses could take up to 24 hours
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