If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi:
- Make sure the Wi-Fi network in the home is working and on.
- Make sure the Gateway is plugged into an area there is a stable, healthy Wi-Fi signal.
- Unplug and plug back in the Gateway (power cycle) and let it reestablish the Wi-Fi connection.
- If still flashing, check your phones Wi-Fi settings and see if the Plughub network is broadcasting (Plughub_####). If it is, the Gateway needs to have the Wi-Fi details setup again.
- Go to the main account page and tap “+” or “Add new Gateway” and follow the prompts for setting it up. Note: After you get through the setup process, you will receive a popup box that reads “this Gateway is already setup to an account.” Just tap OK, the Gateway will remember the Wi-Fi details you just entered.
- If still flashing and the Plug Hub Wi-Fi network is NOT showing in the Wi-Fi settings, then press and hold the Gateway programming button for 5-9 seconds, then release. This will clear the Wi-Fi settings in memory, now see #1, STEP D
- If Wi-Fi reset does not get gateway to broadcast SSID, you can also try to firmware reset it:
- Unplug the gateway.
- Press and hold the programming button.
- Without releasing the programming button, plug the gateway back in. Continue to hold the programming button for 6 seconds after being plugged back in, then release.
- The gateway will begin resetting its firmware. This can take a few minutes.
- Once the reset is complete the gateway should begin broadcasting the Plughub network.
- If Wi-Fi reset does not get gateway to broadcast SSID, you can also try to firmware reset it:
If the LED is flashing slow blue (about 3 sec between) the Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to the account servers.
- Check that Wi-Fi network has internet. You can do this by turning OFF cell data in your phone’s settings, make sure the phone is connected to the same Wi-Fi network being used by the Gateway, then open a web browser on your phone and search something. If the search attempt loads results, then the Wi-Fi network has internet access. If it does not load results, then the Wi-Fi network does not have internet access.
- If internet is confirmed, check with SWF Support if there is a server connectivity issue (this is very rare)
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article