When powering Up Your Gateway:
- Solid Red: Gateway is booting/powering on.
- Solid Yellow: Gateway has successfully powered on.
- Flashing Orange/Amber: Gateway is prepared to be connected to the internet or has lost internet connection.
- Flashing Pink: Firmware is updating.
- Solid Green for 2 seconds: Firmware update was successful.
- Solid Red for 2 seconds: Firmware update failed.
Resetting Your Gateway:
- Flashing Blue/Teal: Reset button has been held between 2-5 seconds, gateway will reboot. (Wi-Fi Reset)
- Flashing White: Reset button has been held between 5-10 seconds, gateway will perform a soft reset. (Removes ZWave Devices, remains on Wi-Fi)
- Waving White: Reset button has been held between 10-20 seconds, gateway will perform a factory reset. (Disconnects from Wi-Fi, removes ZWave devices)
Adding/Removing Devices:
- Pink & Blue/Teal Waving LED: Gateway is in inclusion mode/adding a device.
- Pink & Blue/Teal Flashing LED: Gateway is in exclusion mode/removing a device.
For additional support:
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,
- Email: motorization.support@springswindowfashions.com,
- Customer Service Team: 1-800-221-6352
Note: Responses could take up to 24 hours
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