Support Center

If the LED is flashing slow blue (about 3 sec between) the Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to...

Either the Gateway has no power at all, or it is reporting all is OK and the app is not synced The Gateway LED should be reporting an LED status if the ...

If in the event you have changed your Wi-Fi network in anyway, you will need to reconnect the Gateway to the newly configured Wi-Fi network.  ...

After setting up the Gateway to Wi-Fi and creating your account, the Gateway is in the process of updating the firmware. After a successful setup, and when ...

If your gateway looks like this device, please follow these steps.   Periodically, updates are sent out to Gateways that can include various improvem...

Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. The first thing to check, is the status of the LED’...

Before you begin, ensure ALL devices that have already been added to the Gateway, are powered and working from the app, that shades are not reporting a “Fai...

If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi Make sure the Wi-Fi network in the home is working and on...

If the LED is solid BRIGHT blue, then the Gateway is stuck thinking/loading/processing  First would be to understand how long it has been stuc...

If the LED is Solid DIM blue, the Gateway has insufficient power A) Unplug the Gateway from the Power Adapter, and plug it back in B) Ensure the Power ...