Support Center

There are two steps for setting up your handheld remotes to operate shades that are on the Gateway. The first step is to physically add the remote to the Ga...

If in the event your scheduled routine does not play at sunset or sunrise as programmed, your time zone needs to be redone or fixed. Navigate to the Gateway...

A feature of the Z-Wave motorized shades is that the roll direction can be reversed. This is to accommodate products that can have the motor on the left, or...

If the shade does has stopped working or does not work from the app, confirm the following The shade has sufficient or good working power supply. You c...

This error is generated when the Gateway is unable to communicate to a device, or communications from the device are not being received by the Gateway quick...

Before beginning, you need to identify which gateway you are using.  If you have the PLUG_HUB, please click here.   Confirm the following before begin...

If when adding a shade to the Gateway, the shade is shown or listed as a shutter type device, or if the shade is missing features such as the battery statu...

If using the Plug_hub, click here NOTE:  The gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots.   In the event that th...

For shades: Make sure that repeating has not been accidently activated on the shade. The only way to ensure that repeating is turned OFF, is to formally exc...

This typically is seen, when first adding your shade or remote to the Gateway and should be resolved after you run the shade Operate the shade using your ...