-
My remote does not control my shades after adding them to the Gateway/App
-
My routine does not play at sunset or sunrise as programmed
-
My shade is moving in the wrong direction when operating it using the app
-
My shade stopped working or does not work from the app
-
My shades or remotes have a ‘Failed to Communicate Error’
-
My WI-FI settings is not showing ATOM_######
-
Shades are shown as a shutter type device, when first adding them or my shades/remotes are missing features or functionality within the app
-
The App is saying "Incorrect Password" when trying to connect the gateway.
-
The batteries on my shade and/or remote are draining rapidly
-
The battery status on my shade or remote appears inaccurate