If the LED is flashing slow blue (about 3 sec between) the Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to the account servers

  1. The Internet onsite is not working. Verify that the Wi-Fi router is connected to internet service and if not, resolve 
  2. Confirm that the 2.4 and 5G Wi-Fi networks do not share the exact same Wi-Fi network SSID (name). The 2.4 and 5G Wi-Fi networks cannot share the exact same name, they must be different. If both networks do share the same name, access your router or modems Wi-Fi network settings and rename one of the two networks so that they are different from each other. For example, “Home Wi-Fi 2.4” and “Home Wi-Fi 5”.