If the app gives the error “Please check your Wi-Fi connection and try again” or “Please make sure your mobile device is within 30 feet of your Gateway Pro and try connecting again”:
- Confirm the device is still connected to the Gateway Pro network (WiFi_####).
- Open the device Wi-Fi settings, the device should be connected to the Gateway Pro with the status “Connected without internet.”
- If working with an older Android device, using the system back arrow sometimes prevents the app from proceeding to the “choose local network” screen. If the app does not proceed to this screen, try to open settings again and use the back arrow built into the settings menu, not the back arrow for the device itself.
- If the device is connected and the error persists, try disabling Data on the device, if applicable.
- Try reconnecting to the home network, closing the app, and trying once more.
- Wi-Fi reset the gateway and try again.
- With the gateway plugged in, press and hold the programming button for 2-5 seconds.
For additional support:
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,
- Email: motorization.support@springswindowfashions.com,
- Customer Service Team: 1-800-221-6352
Note: Responses could take up to 24 hours
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