Motorization App Frequently Asked Questions

Common questions and tips

Are there repeaters availabe for Gateway?
Yes, there are Z-Wave repeaters that you can purchase, that are compatible with the Gateway. Here are four compatible Z-Wave repeaters.  • GoControl Plu...
Mon, 25 Jan, 2021 at 11:23 AM
Can I give someone else access without giving my account information?
Account Access – Once the Gateway and account are set-up, you can create sub-users.   There are four different levels of permissions you can assign to...
Mon, 25 Jan, 2021 at 11:46 AM
Can I use a device to trigger a scene?
No, this isn’t possible yet, but it may be available in future releases. However you can create schedule-based and manually-run scenes. For addition...
Fri, 15 Jan, 2021 at 2:38 PM
Does Gateway support Geo-Fencing?
At this time, the App does not support Geo-fencing, or has the ability for you to setup to run shades based on your location. For additional suppo...
Mon, 25 Jan, 2021 at 11:26 AM
Does the Gateway Shade App cost anything to use?
No, using the shade app is entirely free. There are no service or monthly account fees. For additional support: App:  On the main account screen or...
Mon, 25 Jan, 2021 at 11:30 AM
How to identify what version of firmware is installed on my Gateway?
Use these steps to identify which version of firmware the Gateway is running.   Menu > Gateway Settings > Help The current update version is 0...
Fri, 15 Jan, 2021 at 2:44 PM
Is there a demo mode on the app?
No, at this time there is no app demo mode. In order to have access to the app, you would need an active account with an attached, online Gateway.  C...
Mon, 25 Jan, 2021 at 1:23 PM
What communication protocols does my Gateway support?
The gateway supports the z-wave protocol which is the leading smart home technology found in millions of devices around the world. It is a low-powered, wir...
Fri, 15 Jan, 2021 at 3:14 PM
What is the range of my Gateway?
For Z-Wave protocol, the range is about 100-feet (30-meters) but it depends upon the materials in the way of the devices. Certain obstructions will decrease...
Fri, 15 Jan, 2021 at 3:17 PM
What series Z-Wave Chip are used?
Currently the shades motor, remotes and Gateway use the 500 Series Z-Wave Chip.  For additional support: App:  On the main account screen or login ...
Mon, 25 Jan, 2021 at 11:39 AM