Support Center

First select the technology you are using 1

• It's important to know the answer to this question before you go any further.

Downloadable Manuals and Guides 9

• Z-Wave: Download the Owner's Manual for your Z-Wave motorized shades
• Z-Wave: Download the Owner's Manual for your Z-Wave Sheer or Layered motorized shades
• 12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
• 12Volt Multi-Motor Power Supply Wiring Schematics
• Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions

See all 9 articles

Remote and Shade Programming & Support 10

• Can I use a Repeater to Extend Range?
• Everything is all messed up. How do I start over with programming my shades?
• How do I add a new Multi-Channel remote to operate group of shades?
• How do I add a new single-channel remote to operate a group of shades?
• How do I program my remote to work with my shade(s)?

See all 10 articles

Power and Battery Support 7

• How do I replace the batteries in my remote?
• How long is the cord for the plug-in transformer?
• My batteries are draining too fast. What could be causing this?
• My new shade does not operate.
• My new shade doesn't move when I press the remote control.

See all 7 articles

Graber Virtual Cord™ App Control 33

• After resetting my Gateway, I have no internet connection.
• Can I use a device to trigger a scene?
• Graber Gateway and App Control: Excluding and Including Your Shades
• Graber Gateway and App Control: Setting up the Gateway
• Graber Gateway and App Control: Creating Routines

See all 33 articles

Home Automation Support 3

• How do I integrate my Z-wave motorized shades with Nexia home automation?
• What is Home Automation?
• What home automation systems work with my Z-wave motorized shades?

Video Collection 8

• How to install motorized inside-mount cellular shades
• How to install motorized outside-mount cellular shades
• How to integrate your shades with Nexia
• Programming your sheer shade with a 3-button remote
• Operating your shade with the remote

See all 8 articles

General Z-Wave Support 1

• FCC Class B Notice

Ordering 7

• Something is missing from my order.
• What type of batteries are recommended to power motorized shades, and how many do I need to order?
• Something is wrong. I need to have a shade remade.
• What remote control(s) do I need to order?
• Is it better to order batteries with the shade, or should I just buy them separately?

See all 7 articles

Signature Series Motorization App 10

• Signature Series Motorization and Google Platform Privacy Policy
• Signature Series Motorization App End User Liscense Agreement
• Signature Series Motorization and Amazon Alexa Compatibility
• Signature Series - Setting up the Gateway - Video
• Signature Series: Excluding and Including Your Shade - Video

See all 10 articles

"How To" Repair My Shade 6

• How do I replace my end cap on my shade?
• My shade has a vibration noise when I operate it.
• My shade is too long. How do I adjust it?
• My shade is too short. How do I adjust it?
• Z-Wave: My shade is jumping/thumping as it travels.

See all 6 articles

Remote and Shade Programming 12

• RTS: I replaced my control. How do I reprogram it to work with my shade(s)?
• RTS: My control doesn't work. How do I make it work with my shade(s)?
• RTS: How do I add my new remote to shades I already have?
• RTS: Everything is all messed up. How do I start over with programming my shades?
• RTS: My new shade doesn't move when I press the remote control

See all 12 articles

Power and Battery Support 6

• RTS: What are the power source options available? What are the size recommendations for each type of power source?
• RTS: My shade does not operate
• RTS: What type of batteries are recommended to power motorized shades, and how many do I need to order?
• RTS: My batteries are draining too fast. What could be causing this?
• RTS: How long is the cord for the plug-in transformer?

See all 6 articles

Downloadable Manuals and Guides 8

• RTS: Download the Owner's Manual for your RTS motorized shades
• 12 Volt Multi Motor Power Supply Installation and Wiring Instructions
• RTS - 24VDC Multi Motor Power Supply Instructions
• 12 Volt Multi Motor Power Supply Wiring Schematics
• RTS - 24Volt 5-Motor Power Supply Wiring Schematics

See all 8 articles

myLink app control 5

• myLink Set-up and Programming Instructions
• Connecting myLink to Alexa Voice Control
• How to Create or Delete an Amazon Alexa Routine
• How to connect myLink with IFTTT
• Somfy's myLink RTS Smartphone and Tablet Interface

General RTS Support 0

Ordering 3

• RTS: Something is missing from my order
• RTS: What remote control(s) do I need to order?
• RTS: How do I order remote(s) for a group of motorized shades?

Video Collection 3

• RTS: How do I install my inside-mount motorized shade(s)?
• RTS: How do I install my outside-mount motorized shades?
• RTS: How to set or adjust MY (favorite position) using a RTS motor.

Home Automation/Integration Support 3

• Set-up and Operating Instructions for Universal RTS Interface II (URTSI II)
• Set-up and Operating Intructions for Z-Wave to Radio Technology Somfy Interface (ZRTSI II)
• Set-up and Operating instructions for using Dry Contact Input RTS Transmitter

Somfy RTS Rechargeable Motor 2

• RTS - How do I put my rechargeable motor into sleep mode to make adjustments?
• RTS- Preserving Life for the RTS rechargeable motor (long periods of non-use)

"How to" Repair my Blind or Shade 6

• My shade has a vibration noise when I operate it.
• RTS: How do I replace a Tilt motor on my horizontal blind?
• RTS: How do I replace a Solar or Roller Shade motor?
• RTS: How do I replace the motor on my cellular, pleated or roman shade?
• RTS: My shade is the wrong height. How do I adjust it?

See all 6 articles

Downloadable Guides and Manuals 1

• Smart Home Collection: Download the Owner's Manual for your motorized shades.

Pulse 2 Hub Support 2

• Smart Home Collection: Quick Start Guide for Android Users
• Smart Home Collection: Quick Start Guide for IOS Users

First select the brand you are using 0

Motorization App Basic Programming 0

Motorization App Troubleshooting 0

Motorization App Frequently Asked Questions 0

Motorization App Voice Control 0

Motorized Control Policy and User Agreements 0