Support Center

First select the technology you are using 1

• It's important to know what technology before you go any further.

Downloadable Manuals and Guides 6

• Motorized Shade Owner's Manual
• 12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
• 12Volt Multi-Motor Power Supply Wiring Schematics
• Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions
• Z-Wave: Sheer & Layered Supplimental Install Guide

View all 6

Bali Remote Programming & Videos 3

• BALI: Programming your Plus Remote VIDEO
• BALI: Programming your Premium Remote VIDEO
• BALI: Programming your Standard Remote VIDEO

Graber Remote Programming & Videos 3

• GRABER: Programming Your Plus Remote VIDEO
• GRABER: Programming Your Premium Remote VIDEO
• GRABER: Programming Your Standard Remote VIDEO

Signature Series Remote Programming & Videos 3

• SIGNATURE SERIES: How to program Premium remote VIDEO
• SIGNATURE SERIES: How to program your Plus Remote VIDEO
• SIGNATURE SERIES: Programming your standard remote VIDEO

Premium Remote Programming and Support 8

• Premium Remote instructions after replacing motor
• Z-Wave: Assigning channels on the Z-Wave Premium Remote
• Z-Wave: How do I adjust my HOME (favorite) position using the Z-Wave Premium Remote?
• Z-Wave: How do I adjust my upper limit using a Premium Multi-channel Remote?
• Z-Wave: Adding a new Multi-Channel remote.

View all 8

Standard or Plus Remote Programming and Support 10

• My shade moves in the opposite direction of the button I pressed on my remote
• My shade moves only when I press up or down on the remote.
• Standard or Plus Remote instruction after replacing a motor
• Z-Wave: How do I adjust my lower limit using the Z-Wave Standard or Plus remote?
• Z-Wave: How do I adjust the upper limit using the Z-Wave Standard or Plus Remote?

View all 10

"How To" Repair My Shade 13

• My remake shade doesn't work with my remote.
• My shade has a vibration noise when I operate it.
• My shade is too long. How do I adjust it?
• My shade is too short. How do I adjust it?
• Z-Wave: How do I replace my end cap?

View all 13

Power and Battery Support 11

• BALI: How to change or charge the battery packs.
• GRABER: How to change or charge the battery packs.
• My new shade does not operate.
• My new shade doesn't move when I press the remote control.
• SIGNATURE SERIES: How to change or charge the battery packs.

View all 11

Home Automation Support 3

• What is Home Automation?
• Z-Wave: Can I use a Repeater to Extend Range?
• Z-Wave: Adding Shades and/or Remotes to a 3rd Party Z-Wave Home Automation system.

Ordering 7

• Something is missing from my order.
• What type of batteries are recommended to power motorized shades, and how many do I need to order?
• Something is wrong. I need to have a shade remade.
• What remote control(s) do I need to order?
• Is it better to order batteries with the shade, or should I just buy them separately?

View all 7

General Z-Wave Support 1

• FCC Class B Notice

Downloadable Manuals and Guides 9

• RTS: Download the Owner's Manual for your RTS motorized shades
• RTS: Glydea Drapery Track Programming Guide
• RTS - 12 Volt Li-ion (rechargeable) Motor - Solar & Roller Information Guide
• RTS: Cellular, Pleated and Roman Shade Installation Instructions.
• 12 Volt Multi Motor Power Supply Installation and Wiring Instructions

View all 9

Remote and Shade Programming 18

• RTS: How do I add new remote to operate the shades?
• RTS: How do I reprogram a remote to work with my shade(s)?
• RTS: Resetting a 120V Roller Motor
• RTS: Resetting the Simple RTS motor.
• RTS: Changing Motor Direction

View all 18

"How to" Repair my Blind or Shade 8

• My shade has a vibration noise when I operate it.
• RTS: How do I replace a Tilt motor on my horizontal blind?
• RTS: My shade is hanging crooked.
• RTS: How do I replace a Solar or Roller Shade motor?
• RTS: How do I replace the motor on my cellular, pleated or roman shade?

View all 8

Power and Battery Support 7

• RTS: What are the power source options available? What are the size recommendations for each type of power source?
• RTS: My battery operated shade does not operate
• RTS: What type of batteries are recommended to power motorized shades, and how many do I need to order?
• RTS: My batteries are draining too fast. What could be causing this?
• RTS: How long is the cord for the plug-in transformer?

View all 7

Somfy Tahoma Integration for RTS Motors 14

• Tahoma: Amazon Alexa Integration
• Tahoma: Crestron Integration
• Tahoma: IFTTT Integration
• Tahoma: Phillips Hue Integration
• Tahoma: Programming Guide

View all 14

SOMFY MYLINK™ App Control for RTS Motors 14

• SOMFY MYLINK™: Control4 Driver Link
• SOMFY MYLINK™: How to add Motorized Shades to existing myLink.
• SOMFY MYLINK™: Can the PIN be Reset?
• SOMFY MYLINK™: How to Join an Existing System.
• SOMFY MYLINK™: What is the myLink Status Indicator and What Does it Show?

View all 14

Somfy RTS Rechargeable Motor 2

• RTS - How do I put my rechargeable motor into sleep mode to make adjustments?
• RTS- Preserving Life for the RTS rechargeable motor (long periods of non-use)

Somfy's Specialty and Integration Controls 6

• RTS: Sun Sensor Instructions
• RTS: Wind Sensor Instructions
• RTS: Somfy's Dry Contact Input RTS Transmitter
• RTS: Somfy's Universal RTS Interface II (URTSI II)
• RTS: Somfy's Z-Wave to Radio Technology Somfy Interface (ZRTSI II)

View all 6

Video Collection 2

• RTS: How do I install my inside-mount motorized shade(s)?
• RTS: How do I install my outside-mount motorized shades?

Ordering 3

• RTS: Something is missing from my order
• RTS: What remote control(s) do I need to order?
• RTS: How do I order remote(s) for a group of motorized shades?

General RTS Support 0

Downloadable Guides and Manuals 3

• Smart Home Collection: Programming Pocket Guide
• Smart Home Collection: Download the Owner's Manual for your motorized shades.
• Smart Home Collection: User Guide

Pulse 2 Hub Support 7

• Smart Home Collection: Quick Start Guide for Android Users
• Smart Home Collection: Quick Start Guide for IOS Users
• Smart Home Collection: Hub Quick Start Guide
• Smart Home Collection: Google Home Instructions
• Smart Home Collection: Alexa Instructions

View all 7

Remotes and Shade Programming 2

• Smart Home Collection Remote Control Features and Programming
• Smart Home Collection Wall Switch Features and Programming

Motorization App Help Tips 12

• How do I update the firmware on my shade?
• I am having issues setting up a schedule in my app.
• I do not remember my Password for my account.
• I do not remember my Username for my account.
• I need help setting up and pairing my shades.

View all 12

Motorization PLUG-HUB Gateway Help Tips 12

• GRABER: My Gateway LED is flashing blue.
• How do I transfer my shades to the Gateway?
• I'm getting a password error when connecting to the internet.
• I'm getting an error saying "Incorrect Password" when trying to connect the Plug hub gateway.
• I'm having trouble setting the time zone.

View all 12

Motorization App Basic Programming 0

Motorization App Frequently Asked Questions 17

• Are remotes compatible with Gateways?
• Can I give someone else access without giving my account information?
• Can I use a device as a trigger in a routine?
• Can I use a repeater to extend range?
• Does Gateway support Geo-Fencing?

View all 17

Motorization ATOM Gateway Help Tips 21

• My Gateway is not working, and the LED is blinking once every three seconds
• My Gateway is not working, and the LED is OFF
• My Gateway is offline after changing my Wi-Fi password, Wi-Fi network name, or installing a new Wi-Fi router or modem
• My Gateway is offline, during or right after setup
• My Gateway is stuck on "updating" screen.

View all 21

Motorization App Voice Control 5

• Adding Amazon Alexa Voice Control to your Motorization App and Gateway
• Adding Google Home Voice Control to your Motorization app and Gateway
• Amazon Alexa or Google Home is not finding my gateway.
• Amazon Alexa or Google Home is not finding or running my shades
• Z-Wave Motorized Shade and Amazon Alexa Compatibility

Bali Motorized Files and Videos 9

• Bali Motorization App Control: Creating Routines
• Bali Gateway and Motorization App: Setting up the Gateway
• Bali Motorization App: Pairing Remotes
• Bali Motorization App
• Bali Motorization App: Include and Exclude Shades and Remotes

View all 9

Graber Motorization Files and Videos 7

• Graber Motorization App - Quick Start Guide Video
• Graber Motorization App - Setting up a Gateway Device Video
• Graber Motorization App - Creating Routines Video
• Graber Motorization App - Adding Remotes Video
• Graber Motorization App - Cellular Bottom up/Top Down Setting Advanced Shade Positions Video

View all 7

Signature Series Motorization Files and Videos 11

• Signature Series Motorization and Google Platform Privacy Policy
• Signature Series Motorization App Control: Creating Routines
• Signature Series Motorization App End User Liscense Agreement
• Signature Series Motorization App Instructional Step-by-Step Video
• Signature Series Motorization App Quick Start Guide

View all 11

Motorized Control Policy and User Agreements 2

• Motorized Shade Control and Google Platform Privacy Policy
• Motorized Shade Control and Alexa Platform Privacy Policy

Programming Support 4

• Motorized Wand Control: Adjusting the Shade's Limit
• Motorized Wand Control: Correcting the roll direction.
• Motorized Wand Control: Adjusting Speed
• Motorized Wand Control: Resetting Motor

Downloadable Manuals and Guides 2

• Motorized Wand: Cellular and Pleated Shade Installation Instructions
• Motorized Wand: Roller and Solar Installation Instructions

Order Forms 10

• Cornice Order Form
• Glydea Drapery Track Order Form
• Horizontal Order Form
• Natural Shade Order Form
• Sheer and Layered Order Form

View all 10

Programming Guides 9

• Glydea Programming Guide
• RTS Owners Manual
• Set & Go Installer Programming Guide
• Situo 4 Remote Programming Guide
• Smart Plug Programming Guide

View all 9

Measuring and Guides 27

• Decorative Wood Cornice Facts and Quick Tips
• How to make a template
• How to measure for a 2" Vinyl blind
• How to measure for a Bay or Corner Application
• How to measure for a Cellular and Pleated Shades

View all 27

Help Videos 0

Roller and Solar Installation Guides and Videos 0

Integration Guides 14

• Alarm.com
• Amazon Alexa
• Brilliant
• Control4
• Crestron

View all 14

Specification Datasheets 7

• TaHoma
• zigbee - Glydea
• zigbee - Situo 4 Remote
• zigbee - Smart Plug
• zigbee - Sonesse 28 Embedded Battery (Li-Ion)

View all 7

Product Information Guide 1

• Motorized Product Information Guide