Support Center

First select the technology you are using 1

• It's important to know what technology before you go any further.

Downloadable Manuals and Guides 6

• Z-Wave: Owner's Manual for your Motorized Shade
• 12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
• 12Volt Multi-Motor Power Supply Wiring Schematics
• Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions
• Z-Wave: Sheer & Layered Supplimental Install Guide

See all 6 articles

Remote and Shade Programming & Support 10

• How do I set a favorite, home, or intermediate position on my shade(s)?
• My remake shade doesn't work with my remote.
• My shade moves in the opposite direction of the button I pressed on my remote
• My shade moves only when I press up or down on the remote.
• ZWave - Adding a new Multi-Channel remote.

See all 10 articles

Power and Battery Support 7

• How do I replace the batteries in my remote?
• How long is the cord for the plug-in transformer?
• My batteries are draining too fast. What could be causing this?
• My new shade does not operate.
• My new shade doesn't move when I press the remote control.

See all 7 articles

Home Automation Support 3

• How do I integrate my Z-wave motorized shades with Nexia home automation?
• What is Home Automation?
• What home automation systems work with my Z-wave motorized shades?

Video Collection 8

• How to install motorized inside-mount cellular shades
• How to install motorized outside-mount cellular shades
• How to integrate your shades with Nexia
• Programming your sheer shade with a 3-button remote
• Operating your shade with the remote

See all 8 articles

General Z-Wave Support 1

• FCC Class B Notice

Ordering 7

• Something is missing from my order.
• What type of batteries are recommended to power motorized shades, and how many do I need to order?
• Something is wrong. I need to have a shade remade.
• What remote control(s) do I need to order?
• Is it better to order batteries with the shade, or should I just buy them separately?

See all 7 articles

"How To" Repair My Shade 6

• How do I replace my end cap on my shade?
• My shade has a vibration noise when I operate it.
• My shade is too long. How do I adjust it?
• My shade is too short. How do I adjust it?
• Z-Wave: My shade is jumping/thumping as it travels.

See all 6 articles

Remote and Shade Programming 12

• RTS: I replaced my control. How do I reprogram it to work with my shade(s)?
• RTS: My control doesn't work. How do I make it work with my shade(s)?
• RTS: How do I add my new remote to shades I already have?
• RTS: Everything is all messed up. How do I start over with programming my shades?
• RTS: My new shade doesn't move when I press the remote control

See all 12 articles

Power and Battery Support 7

• RTS: What are the power source options available? What are the size recommendations for each type of power source?
• RTS: My battery operated shade does not operate
• RTS: What type of batteries are recommended to power motorized shades, and how many do I need to order?
• RTS: My batteries are draining too fast. What could be causing this?
• RTS: How long is the cord for the plug-in transformer?

See all 7 articles

Downloadable Manuals and Guides 8

• RTS: Download the Owner's Manual for your RTS motorized shades
• 12 Volt Multi Motor Power Supply Installation and Wiring Instructions
• RTS - 24VDC Multi Motor Power Supply Instructions
• 12 Volt Multi Motor Power Supply Wiring Schematics
• RTS - 24Volt 5-Motor Power Supply Wiring Schematics

See all 8 articles

SOMFY MYLINK™ App Control for RTS Product 14

• SOMFY MYLINK™: Control4 Driver Link
• SOMFY MYLINK™: How to add Motorized Shades to existing myLink.
• SOMFY MYLINK™: Can the PIN be Reset?
• SOMFY MYLINK™: How to Join an Existing System.
• SOMFY MYLINK™: What is the myLink Status Indicator and What Does it Show?

See all 14 articles

General RTS Support 0

Ordering 3

• RTS: Something is missing from my order
• RTS: What remote control(s) do I need to order?
• RTS: How do I order remote(s) for a group of motorized shades?

Video Collection 3

• RTS: How do I install my inside-mount motorized shade(s)?
• RTS: How do I install my outside-mount motorized shades?
• RTS: How to set or adjust MY (favorite position) using a RTS motor.

Home Automation/Integration Support 3

• Set-up and Operating Instructions for Universal RTS Interface II (URTSI II)
• Set-up and Operating Intructions for Z-Wave to Radio Technology Somfy Interface (ZRTSI II)
• Set-up and Operating instructions for using Dry Contact Input RTS Transmitter

Somfy RTS Rechargeable Motor 2

• RTS - How do I put my rechargeable motor into sleep mode to make adjustments?
• RTS- Preserving Life for the RTS rechargeable motor (long periods of non-use)

"How to" Repair my Blind or Shade 6

• My shade has a vibration noise when I operate it.
• RTS: How do I replace a Tilt motor on my horizontal blind?
• RTS: How do I replace a Solar or Roller Shade motor?
• RTS: How do I replace the motor on my cellular, pleated or roman shade?
• RTS: My shade is the wrong height. How do I adjust it?

See all 6 articles

Downloadable Guides and Manuals 3

• Smart Home Collection: Programming Pocket Guide
• Smart Home Collection: Download the Owner's Manual for your motorized shades.
• Smart Home Collection: User Guide

Pulse 2 Hub Support 7

• Smart Home Collection: Quick Start Guide for Android Users
• Smart Home Collection: Quick Start Guide for IOS Users
• Smart Home Collection: Hub Quick Start Guide
• Smart Home Collection: Google Home Instructions
• Smart Home Collection: Alexa Instructions

See all 7 articles

Remotes and Shade Programming 2

• Smart Home Collection Remote Control Features and Programming
• Smart Home Collection Wall Switch Features and Programming

Graber Motorization Files and Videos 8

• Graber Virtual Cord™ App and Gateway Quick Start Instructions
• Graber Gateway and App Control Troubleshooting Guide
• Introducing the New Virtual Cord™ App Contol
• Graber Z-Wave App Step-by-Step Video
• Graber Gateway and App control: Pairing Remotes

See all 8 articles

Motorization App Basic Programming 0

Motorization App Troubleshooting 7

• My Gateway cannot connect to the WiFi network during set up.
• SWF App Account Assistance
• SWF App Connection Issues
• SWF App Stuck on Updating
• SWF Gateway LED Status: What Do the LEDs reference?

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Motorization App Frequently Asked Questions 13

• Are there repeaters availabe for Gateway?
• Can I give someone else access without giving my account information?
• Can I use a device to trigger a scene?
• Does Gateway support Geo-Fencing?
• Does the Gateway Shade App cost anything to use?

See all 13 articles

Motorization App Voice Control 3

• How do I add voice control to your shades using Alexa app?
• How do I add voice control using Google Home Assistant?
• Z-Wave Motorized Shade and Amazon Alexa Compatibility

Motorized Control Policy and User Agreements 6

• Virtual Cord™ Control and Google Platform Privacy Policy
• Signature Series Motorization and Google Platform Privacy Policy
• Graber Motorization App End User License Agreement
• Signature Series Motorization App End User Liscense Agreement
• Motorized Shade Control and Alexa Platform Privacy Policy

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Signature Series Motorization Files and Videos 7

• Signature Series - Setting up the Gateway - Video
• Signature Series: Excluding and Including Your Shade - Video
• Signature Series - Pairing Remotes - Video
• Signature Series - Setting Routines - Video
• Signature Series: Motorization App Quick Start Guide

See all 7 articles

Bali Motorized Files and Videos 0

Programming Support 1

• Motorized Wand Control: Adjusting the Shade's Lower Limit