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Knowledge base
What Technology Are You Using?
First select the technology you are using
1
It's important to know what technology before you go any further.
Z-Wave Technology Motorized Shades
Downloadable Manuals and Guides
8
Z-Wave: Owner's Manual for your Motorized Shade
12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
12Volt Multi-Motor Power Supply Wiring Schematics
Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions
Z-Wave: Sheer & Layered Supplimental Install Guide
See all 8 articles
Remote and Shade Programming & Support
10
Can I use a Repeater to Extend Range?
Everything is all messed up. How do I start over with programming my shades?
How do I add a new Multi-Channel remote to operate group of shades?
How do I add a new single-channel remote to operate a group of shades?
How do I program my remote to work with my shade(s)?
See all 10 articles
Power and Battery Support
7
How do I replace the batteries in my remote?
How long is the cord for the plug-in transformer?
My batteries are draining too fast. What could be causing this?
My new shade does not operate.
My new shade doesn't move when I press the remote control.
See all 7 articles
Graber Virtual Cord™ App Control
33
After resetting my Gateway, I have no internet connection.
Can I use a device to trigger a scene?
Graber Gateway and App Control: Excluding and Including Your Shades
Graber Gateway and App Control: Setting up the Gateway
Graber Gateway and App Control: Creating Routines
See all 33 articles
Home Automation Support
3
How do I integrate my Z-wave motorized shades with Nexia home automation?
What is Home Automation?
What home automation systems work with my Z-wave motorized shades?
Video Collection
8
How to install motorized inside-mount cellular shades
How to install motorized outside-mount cellular shades
How to integrate your shades with Nexia
Programming your sheer shade with a 3-button remote
Operating your shade with the remote
See all 8 articles
General Z-Wave Support
1
FCC Class B Notice
Ordering
7
Something is missing from my order.
What type of batteries are recommended to power motorized shades, and how many do I need to order?
Something is wrong. I need to have a shade remade.
What remote control(s) do I need to order?
Is it better to order batteries with the shade, or should I just buy them separately?
See all 7 articles
Signature Series Motorization App
10
Signature Series Motorization and Google Platform Privacy Policy
Signature Series Motorization App End User Liscense Agreement
Signature Series Motorization and Amazon Alexa Compatibility
Signature Series - Setting up the Gateway - Video
Signature Series: Excluding and Including Your Shade - Video
See all 10 articles
"How To" Repair My Shade
6
How do I replace my end cap on my shade?
My shade has a vibration noise when I operate it.
My shade is too long. How do I adjust it?
My shade is too short. How do I adjust it?
Z-Wave: My shade is jumping/thumping as it travels.
See all 6 articles
Somfy RTS (Radio Technology Somfy) Motorized Blinds and Shades
Remote and Shade Programming
12
RTS: I replaced my control. How do I reprogram it to work with my shade(s)?
RTS: My control doesn't work. How do I make it work with my shade(s)?
RTS: How do I add my new remote to shades I already have?
RTS: Everything is all messed up. How do I start over with programming my shades?
RTS: My new shade doesn't move when I press the remote control
See all 12 articles
Power and Battery Support
7
RTS: What are the power source options available? What are the size recommendations for each type of power source?
RTS: My battery operated shade does not operate
RTS: What type of batteries are recommended to power motorized shades, and how many do I need to order?
RTS: My batteries are draining too fast. What could be causing this?
RTS: How long is the cord for the plug-in transformer?
See all 7 articles
Downloadable Manuals and Guides
8
RTS: Download the Owner's Manual for your RTS motorized shades
12 Volt Multi Motor Power Supply Installation and Wiring Instructions
RTS - 24VDC Multi Motor Power Supply Instructions
12 Volt Multi Motor Power Supply Wiring Schematics
RTS - 24Volt 5-Motor Power Supply Wiring Schematics
See all 8 articles
SOMFY MYLINK™ App Control for RTS Product
14
SOMFY MYLINK™: Control4 Driver Link
SOMFY MYLINK™: How to add Motorized Shades to existing myLink.
SOMFY MYLINK™: Can the PIN be Reset?
SOMFY MYLINK™: How to Join an Existing System.
SOMFY MYLINK™: What is the myLink Status Indicator and What Does it Show?
See all 14 articles
General RTS Support
0
Ordering
3
RTS: Something is missing from my order
RTS: What remote control(s) do I need to order?
RTS: How do I order remote(s) for a group of motorized shades?
Video Collection
3
RTS: How do I install my inside-mount motorized shade(s)?
RTS: How do I install my outside-mount motorized shades?
RTS: How to set or adjust MY (favorite position) using a RTS motor.
Home Automation/Integration Support
3
Set-up and Operating Instructions for Universal RTS Interface II (URTSI II)
Set-up and Operating Intructions for Z-Wave to Radio Technology Somfy Interface (ZRTSI II)
Set-up and Operating instructions for using Dry Contact Input RTS Transmitter
Somfy RTS Rechargeable Motor
2
RTS - How do I put my rechargeable motor into sleep mode to make adjustments?
RTS- Preserving Life for the RTS rechargeable motor (long periods of non-use)
"How to" Repair my Blind or Shade
6
My shade has a vibration noise when I operate it.
RTS: How do I replace a Tilt motor on my horizontal blind?
RTS: How do I replace a Solar or Roller Shade motor?
RTS: How do I replace the motor on my cellular, pleated or roman shade?
RTS: My shade is the wrong height. How do I adjust it?
See all 6 articles
Signature Series Smart Home Collection (ARC) Automate Radio Control
Downloadable Guides and Manuals
3
Smart Home Collection: Programming Pocket Guide
Smart Home Collection: Download the Owner's Manual for your motorized shades.
Smart Home Collection: User Guide
Pulse 2 Hub Support
7
Smart Home Collection: Quick Start Guide for Android Users
Smart Home Collection: Quick Start Guide for IOS Users
Smart Home Collection: Hub Quick Start Guide
Smart Home Collection: Google Home Instructions
Smart Home Collection: Alexa Instructions
See all 7 articles
Remotes and Shade Programming
2
Smart Home Collection Remote Control Features and Programming
Smart Home Collection Wall Switch Features and Programming
Motorization App and Gateway
First select the brand you are using
0
Motorization App Basic Programming
0
Motorization App Troubleshooting
0
Motorization App Frequently Asked Questions
0
Motorization App Voice Control
0
Motorized Control Policy and User Agreements
0
Motorized Wand Control
Programming Support
1
Motorized Wand Control: Adjusting the Shade's Lower Limit
