Support Center

First select the technology you are using 1

• It's important to know what technology before you go any further.

Downloadable Manuals and Guides 6

• Z-Wave: Owner's Manual for your Motorized Shade
• 12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
• 12Volt Multi-Motor Power Supply Wiring Schematics
• Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions
• Z-Wave: Sheer & Layered Supplimental Install Guide

See all 6 articles

Premium Remote Programming and Support 8

• Premium Remote instructions after replacing motor
• Z-Wave: Assigning channels on the Z-Wave Premium Remote
• Z-Wave: How do I adjust my HOME (favorite) position using the Z-Wave Premium Remote?
• Z-Wave: How do I adjust my upper limit using a Premium Multi-channel Remote?
• Z-Wave: Adding a new Multi-Channel remote.

See all 8 articles

Standard or Plus Remote Programming and Support 10

• My shade moves in the opposite direction of the button I pressed on my remote
• My shade moves only when I press up or down on the remote.
• Standard or Plus Remote instruction after replacing a motor
• Z-Wave: How do I adjust my lower limit using the Z-Wave Standard or Plus remote?
• Z-Wave: How do I adjust the upper limit using the Z-Wave Standard or Plus Remote?

See all 10 articles

"How To" Repair My Shade 13

• My remake shade doesn't work with my remote.
• My shade has a vibration noise when I operate it.
• My shade is too long. How do I adjust it?
• My shade is too short. How do I adjust it?
• Z-Wave: How do I replace my end cap?

See all 13 articles

Power and Battery Support 9

• My new shade does not operate.
• My new shade doesn't move when I press the remote control.
• Z-Wave: How do I charge the rechargeable battery pack?
• Z-Wave: How do I replace the batteries in my remote?
• Z-Wave: How long is the cord for the plug-in transformer?

See all 9 articles

Home Automation Support 5

• How do I integrate my Z-wave motorized shades with Nexia home automation?
• What is Home Automation?
• Z-Wave: Can I use a Repeater to Extend Range?
• What home automation systems work with my Z-wave motorized shades?
• Z-Wave: Adding Shades and/or Remotes to a 3rd Party Z-Wave Home Automation system.

Video Collection 8

• How to install motorized inside-mount cellular shades
• How to install motorized outside-mount cellular shades
• How to integrate your shades with Nexia
• Programming your sheer shade with a 3-button remote
• Operating your shade with the remote

See all 8 articles

Ordering 7

• Something is missing from my order.
• What type of batteries are recommended to power motorized shades, and how many do I need to order?
• Something is wrong. I need to have a shade remade.
• What remote control(s) do I need to order?
• Is it better to order batteries with the shade, or should I just buy them separately?

See all 7 articles

General Z-Wave Support 1

• FCC Class B Notice

Downloadable Manuals and Guides 8

• RTS: Download the Owner's Manual for your RTS motorized shades
• RTS - 12 Volt RU28 Rechargeable Motor - Solar & Roller Information Guide
• RTS: Cellular, Pleated and Roman Shade Installation Instructions.
• 12 Volt Multi Motor Power Supply Installation and Wiring Instructions
• RTS - 24Volt - 10 Motor Power Supply Wiring Schematics

See all 8 articles

Remote and Shade Programming 18

• RTS: How do I add new remote to operate the shades?
• RTS: How do I reprogram a remote to work with my shade(s)?
• RTS: Resetting a 120V Roller Motor
• RTS: Resetting the Simple RTS motor.
• RTS: Changing Motor Direction

See all 18 articles

"How to" Repair my Blind or Shade 8

• My shade has a vibration noise when I operate it.
• RTS: How do I replace a Tilt motor on my horizontal blind?
• RTS: My shade is hanging crooked.
• RTS: How do I replace a Solar or Roller Shade motor?
• RTS: How do I replace the motor on my cellular, pleated or roman shade?

See all 8 articles

Power and Battery Support 7

• RTS: What are the power source options available? What are the size recommendations for each type of power source?
• RTS: My battery operated shade does not operate
• RTS: What type of batteries are recommended to power motorized shades, and how many do I need to order?
• RTS: My batteries are draining too fast. What could be causing this?
• RTS: How long is the cord for the plug-in transformer?

See all 7 articles

Somfy Tahoma Integration for RTS Motors 14

• Tahoma: Amazon Alexa Integration
• Tahoma: Crestron Integration
• Tahoma: IFTTT Integration
• Tahoma: Phillips Hue Integration
• Tahoma: Programming Guide

See all 14 articles

SOMFY MYLINK™ App Control for RTS Motors 14

• SOMFY MYLINK™: Control4 Driver Link
• SOMFY MYLINK™: How to add Motorized Shades to existing myLink.
• SOMFY MYLINK™: Can the PIN be Reset?
• SOMFY MYLINK™: How to Join an Existing System.
• SOMFY MYLINK™: What is the myLink Status Indicator and What Does it Show?

See all 14 articles

Somfy RTS Rechargeable Motor 2

• RTS - How do I put my rechargeable motor into sleep mode to make adjustments?
• RTS- Preserving Life for the RTS rechargeable motor (long periods of non-use)

Somfy's Specialty and Integration Controls 6

• RTS: Sun Sensor Instructions
• RTS: Wind Sensor Instructions
• RTS: Timer Instructions
• Somfy's Dry Contact Input RTS Transmitter
• Somfy's Universal RTS Interface II (URTSI II)

See all 6 articles

Video Collection 3

• RTS: How do I install my inside-mount motorized shade(s)?
• RTS: How do I install my outside-mount motorized shades?
• RTS: How to set or adjust MY (favorite position) using a RTS motor.

Ordering 3

• RTS: Something is missing from my order
• RTS: What remote control(s) do I need to order?
• RTS: How do I order remote(s) for a group of motorized shades?

General RTS Support 0

Downloadable Guides and Manuals 3

• Smart Home Collection: Programming Pocket Guide
• Smart Home Collection: Download the Owner's Manual for your motorized shades.
• Smart Home Collection: User Guide

Pulse 2 Hub Support 7

• Smart Home Collection: Quick Start Guide for Android Users
• Smart Home Collection: Quick Start Guide for IOS Users
• Smart Home Collection: Hub Quick Start Guide
• Smart Home Collection: Google Home Instructions
• Smart Home Collection: Alexa Instructions

See all 7 articles

Remotes and Shade Programming 2

• Smart Home Collection Remote Control Features and Programming
• Smart Home Collection Wall Switch Features and Programming

Graber Motorization Files and Videos 8

• Graber Motorization App and Gateway Quick Start Instructions
• Graber Gateway and App Control Troubleshooting Guide
• Introducing the Graber Motorization App Control
• Graber Z-Wave App Step-by-Step Video
• Graber Gateway and App control: Pairing Remotes

See all 8 articles

Motorization App Basic Programming 0

Motorization App Help Tips 33

• After connecting to the ATOM_####### network in the Wi-Fi settings during setup, and when returning to the app the, the app does not show any local Wi-Fi networks to choose from
• After entering the Wi-Fi network password in the app during setup, I receive an error that either the phone has lost connection to the Gateway or that the Password is incorrect
• After my Gateway has been setup to Wi-Fi, while loading the account page, the app is stuck on loading or the account page does not show up or the app is not moving to the account creation step
• Amazon Alexa or Google Home is not finding or running my shades
• At the account screen, my Gateway is stuck on “updating”

See all 33 articles

Motorization App Frequently Asked Questions 14

• Are there repeaters availabe for Gateway?
• Can I give someone else access without giving my account information?
• Can I use a device to trigger a scene?
• Does Gateway support Geo-Fencing?
• Does the Gateway Shade App cost anything to use?

See all 14 articles

Motorization App Voice Control 3

• How do I add voice control to your shades using Alexa app?
• How do I add voice control using Google Home Assistant?
• Z-Wave Motorized Shade and Amazon Alexa Compatibility

Motorized Control Policy and User Agreements 6

• Virtual Cord™ Control and Google Platform Privacy Policy
• Signature Series Motorization and Google Platform Privacy Policy
• Graber Motorization App End User License Agreement
• Signature Series Motorization App End User Liscense Agreement
• Motorized Shade Control and Alexa Platform Privacy Policy

See all 6 articles

Signature Series Motorization Files and Videos 7

• Signature Series - Setting up the Gateway - Video
• Signature Series: Excluding and Including Your Shade - Video
• Signature Series - Pairing Remotes - Video
• Signature Series - Setting Routines - Video
• Signature Series: Motorization App Quick Start Guide

See all 7 articles

Bali Motorized Files and Videos 2

• Bali Motorization App and Gateway Quick Start Guide
• Bali Motorization App Troubleshooting Guide

Programming Support 4

• Motorized Wand Control: Adjusting the Shade's Limit
• Motorized Wand Control: Correcting the roll direction.
• Motorized Wand Control: Adjusting Speed
• Motorized Wand Control: Resetting Motor