Springs Window Fashions custom window treatments are proudly backed with our comprehensive warranty. If anything goes wrong, our best in the industry customer service team—based in the United States—will provide you with the information you need to process your warranty claim or obtain replacement parts.
If it's within the first 90 days of purchase, contact the place of purchase for the missing parts.
If it's been longer than 90 days since your purchase, you can either email firstname.lastname@example.org or call 1-866-221-6352. To ensure prompt and accurate service, you will be asked to provide the original order information listed below:
- Order number
- Blind or shade size
- Purchase date
You can find this information on the packing list, installation parts list, or troubleshooting tips that shipped with your blind or shade. If you no longer have these documents, you may find the information on a white identification label located on the top of your blind or shade. The identification label can be found by removing your blind or shade from the installation brackets.