Support Center

Downloadable Manuals and Guides 9

• Z-Wave: Download the Owner's Manual for your Z-Wave motorized shades
• Z-Wave: Download the Owner's Manual for your Z-Wave Sheer or Layered motorized shades
• 12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
• 12Volt Multi-Motor Power Supply Wiring Schematics
• Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions

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Remote and Shade Programming & Support 10

• Can I use a Repeater to Extend Range?
• Everything is all messed up. How do I start over with programming my shades?
• How do I add a new Multi-Channel remote to operate group of shades?
• How do I add a new single-channel remote to operate a group of shades?
• How do I program my remote to work with my shade(s)?

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Power and Battery Support 7

• How do I replace the batteries in my remote?
• How long is the cord for the plug-in transformer?
• My batteries are draining too fast. What could be causing this?
• My new shade does not operate.
• My new shade doesn't move when I press the remote control.

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Graber Virtual Cord™ App Control 33

• After resetting my Gateway, I have no internet connection.
• Can I use a device to trigger a scene?
• Graber Gateway and App Control: Excluding and Including Your Shades
• Graber Gateway and App Control: Setting up the Gateway
• Graber Gateway and App Control: Creating Routines

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Home Automation Support 3

• How do I integrate my Z-wave motorized shades with Nexia home automation?
• What is Home Automation?
• What home automation systems work with my Z-wave motorized shades?

Video Collection 8

• How to install motorized inside-mount cellular shades
• How to install motorized outside-mount cellular shades
• How to integrate your shades with Nexia
• Programming your sheer shade with a 3-button remote
• Operating your shade with the remote

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General Z-Wave Support 1

• FCC Class B Notice

Ordering 7

• Something is missing from my order.
• What type of batteries are recommended to power motorized shades, and how many do I need to order?
• Something is wrong. I need to have a shade remade.
• What remote control(s) do I need to order?
• Is it better to order batteries with the shade, or should I just buy them separately?

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Signature Series Motorization App 10

• Signature Series Motorization and Google Platform Privacy Policy
• Signature Series Motorization App End User Liscense Agreement
• Signature Series Motorization and Amazon Alexa Compatibility
• Signature Series - Setting up the Gateway - Video
• Signature Series: Excluding and Including Your Shade - Video

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"How To" Repair My Shade 6

• How do I replace my end cap on my shade?
• My shade has a vibration noise when I operate it.
• My shade is too long. How do I adjust it?
• My shade is too short. How do I adjust it?
• Z-Wave: My shade is jumping/thumping as it travels.

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