Support Center

Downloadable Manuals and Guides 6

• Z-Wave: Owner's Manual for your Motorized Shade
• 12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
• 12Volt Multi-Motor Power Supply Wiring Schematics
• Z-Wave: Cellular, Pleated and Roman Shade Installation Instructions
• Z-Wave: Sheer & Layered Supplimental Install Guide

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Premium Remote Programming and Support 8

• Premium Remote instructions after replacing motor
• Z-Wave: Assigning channels on the Z-Wave Premium Remote
• Z-Wave: How do I adjust my HOME (favorite) position using the Z-Wave Premium Remote?
• Z-Wave: How do I adjust my upper limit using a Premium Multi-channel Remote?
• Z-Wave: Adding a new Multi-Channel remote.

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Standard or Plus Remote Programming and Support 10

• My shade moves in the opposite direction of the button I pressed on my remote
• My shade moves only when I press up or down on the remote.
• Standard or Plus Remote instruction after replacing a motor
• Z-Wave: How do I adjust my lower limit using the Z-Wave Standard or Plus remote?
• Z-Wave: How do I adjust the upper limit using the Z-Wave Standard or Plus Remote?

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"How To" Repair My Shade 13

• My remake shade doesn't work with my remote.
• My shade has a vibration noise when I operate it.
• My shade is too long. How do I adjust it?
• My shade is too short. How do I adjust it?
• Z-Wave: How do I replace my end cap?

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Power and Battery Support 9

• My new shade does not operate.
• My new shade doesn't move when I press the remote control.
• Z-Wave: How do I charge the rechargeable battery pack?
• Z-Wave: How do I replace the batteries in my remote?
• Z-Wave: How long is the cord for the plug-in transformer?

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Home Automation Support 3

• What is Home Automation?
• Z-Wave: Can I use a Repeater to Extend Range?
• Z-Wave: Adding Shades and/or Remotes to a 3rd Party Z-Wave Home Automation system.

Video Collection 6

• How to install motorized inside-mount cellular shades
• How to install motorized outside-mount cellular shades
• Programming your sheer shade with a 3-button remote
• Operating your shade with the remote
• Opening the remote battery case

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Ordering 7

• Something is missing from my order.
• What type of batteries are recommended to power motorized shades, and how many do I need to order?
• Something is wrong. I need to have a shade remade.
• What remote control(s) do I need to order?
• Is it better to order batteries with the shade, or should I just buy them separately?

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General Z-Wave Support 1

• FCC Class B Notice