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First, it's important to rule out some common power-related causes before you can determine whether your shade is malfunctioning. To rule out common po...

First, rule out power issues to the shade and remote control. Once you know that both the shade and remote have power, complete the steps in the video b...

If you purchased the rechargeable battery packs, they will need charged before installation and periodically afterwards (see chart below) Estim...

Each two-button and three-button/single-channel remote requires one CR2430 battery. To see how to replace the battery in your remote(s), watch this sh...

The 12-volt plug-in transformer includes a 6' (72" or 182.9 cm) power cord and an 8' (96" or 243.9 cm) extension cable.  Additional...

The battery life of your motorized shades is a highly dependent on several factors: Size of shade and weight of fabric. Larger, heavier shades consume mor...

The shade may be in an unintended always listening mode, not allowing the motor to go to sleep. By excluding the shades from their primary controller and in...

Unplug the power to the shade for 30 seconds, then plug it back in. If the LED on the shade's headrail end cap still cycle from green to red then out, ...

Available Power Sources Batteries - Non rechargeable Rechargeable battery pack, charger sold separately Plug-in transformer Multi-motor (direct-wired) ...