Power and Battery Support

How do I replace the batteries in my remote?
Each two-button and three-button/single-channel remote requires one CR2430 battery. To see how to replace the battery in your remote(s), watch this sh...
Thu, 19 Apr, 2018 at 9:35 AM
How long is the cord for the plug-in transformer?
The 12-volt plug-in transformer includes a 6' (72" or 182.9 cm) power cord and an 8' (96" or 243.9 cm) extension cable.  Additional...
Wed, 11 Oct, 2017 at 5:31 PM
My batteries are draining too fast. What could be causing this?
The battery life of your motorized shades is a highly dependent on several factors: Size of shade and weight of fabric. Larger, heavier shades consume m...
Mon, 29 Jan, 2018 at 12:00 PM
My new shade does not operate.
First, it's important to rule out some common power-related causes before you can determine whether your shade is malfunctioning. To rule out common po...
Thu, 19 Apr, 2018 at 9:28 AM
My new shade doesn't move when I press the remote control.
First, rule out power issues to the shade and remote control. Once you know that both the shade and remote have power, complete the steps in the video b...
Thu, 19 Apr, 2018 at 9:29 AM
The lights on my shade's headrail end cap are cycling from green to red then out. My shade won't operate.
Unplug the power to the shade for 30 seconds, then plug it back in. If the LED on the shade's headrail end cap still cycle from green to red then out, ...
Fri, 13 Oct, 2017 at 9:41 AM
What are the power source options available? What are the size recommendations for each type of power source?
Available Power Sources Batteries Plug-in transformer Multi-motor (direct-wired) power supply Size Recommendations for Power Sources For the sh...
Mon, 20 Aug, 2018 at 9:28 AM