Power and Battery Support
See video for instructions to change batteries in the reloadable battery pack or how to charge/recharge the rechargeable battery packs. For best perfor...
Tue, 17 Jan, 2023 at 12:55 PM
See video for instructions to change batteries in the reloadable battery pack or how to charge/recharge the rechargeable battery packs. For best perfor...
Tue, 17 Jan, 2023 at 12:45 PM
First, it's important to rule out some common power-related causes before you can determine whether your shade is malfunctioning. To rule out common pow...
Thu, 23 Jun, 2022 at 10:29 AM
First, rule out power issues to the shade and remote control. Once you know that both the shade and remote have power, complete the steps in the video b...
Thu, 19 Apr, 2018 at 9:29 AM
See video for instructions to change batteries in the reloadable battery pack or how to charge/recharge the rechargeable battery packs. For best perfo...
Tue, 17 Jan, 2023 at 12:54 PM
Each two-button and three-button/single-channel remote requires one CR2430 battery. To see how to replace the battery in your remote(s), watch this sh...
Tue, 10 Aug, 2021 at 1:12 PM
The 12-volt plug-in transformer includes a 6' (72" or 182.9 cm) power cord and an 8' (96" or 243.9 cm) extension cable. Additionally...
Tue, 10 Aug, 2021 at 1:11 PM
The battery life of your motorized shades is a highly dependent on several factors: Size of shade and weight of fabric. Larger, heavier shades consume mor...
Tue, 10 Aug, 2021 at 12:59 PM
The shade may be in an unintended always listening mode, not allowing the motor to go to sleep. By excluding the shades from their primary controller and in...
Tue, 10 Aug, 2021 at 12:53 PM
Unplug the power to the shade for 30 seconds, then plug it back in. If the LED on the shade's headrail end cap still cycle from green to red then out, f...
Tue, 10 Aug, 2021 at 1:11 PM