Unplug the power to the shade for 30 seconds, then plug it back in. If the LED on the shade's headrail end cap still cycle from green to red then out, follow the instructions below.
If it's within the first 90 days of purchase, contact the place of purchase for replacement shades.
If it's been longer than 90 days since your purchase, you can either email firstname.lastname@example.org or call 1-800-221-6352. To ensure prompt and accurate service, you will be asked to provide the original order information listed below:
- Order number
- Blind or shade size
- Purchase date
You can find this information on the packing list, installation parts list, or troubleshooting tips that shipped with your blind or shade. If you no longer have these documents, you may find the information on a white identification label located on the top of your shade. The identification label can be found by removing your shade from the installation brackets.
We'll request that the original shade be returned for further testing.