Support Center

Graber Motorization Files and Videos 8

• Graber Virtual Cord™ App and Gateway Quick Start Instructions
• Graber Gateway and App Control Troubleshooting Guide
• Introducing the New Virtual Cord™ App Contol
• Graber Z-Wave App Step-by-Step Video
• Graber Gateway and App control: Pairing Remotes

See all 8 articles

Motorization App Troubleshooting 7

• My Gateway cannot connect to the WiFi network during set up.
• SWF App Account Assistance
• SWF App Connection Issues
• SWF App Stuck on Updating
• SWF Gateway LED Status: What Do the LEDs reference?

See all 7 articles

Motorization App Frequently Asked Questions 13

• Are there repeaters availabe for Gateway?
• Can I give someone else access without giving my account information?
• Can I use a device to trigger a scene?
• Does Gateway support Geo-Fencing?
• Does the Gateway Shade App cost anything to use?

See all 13 articles

Motorization App Voice Control 3

• How do I add voice control to your shades using Alexa app?
• How do I add voice control using Google Home Assistant?
• Z-Wave Motorized Shade and Amazon Alexa Compatibility

Motorized Control Policy and User Agreements 5

• Virtual Cord™ Control and Google Platform Privacy Policy
• Signature Series Motorization and Google Platform Privacy Policy
• Motorization App End User License Agreement
• Signature Series Motorization App End User Liscense Agreement
• Motorized Shade Control and Alexa Platform Privacy Policy

Signature Series Motorization Files and Videos 7

• Signature Series - Setting up the Gateway - Video
• Signature Series: Excluding and Including Your Shade - Video
• Signature Series - Pairing Remotes - Video
• Signature Series - Setting Routines - Video
• Signature Series: Motorization App Quick Start Guide

See all 7 articles