Support Center

Your Bluetooth enabled shades have the ability to update firmware wirelessly over-the-air (OTA).   When a new firmware update becomes available, your sh...

If you are having issues setting up a schedule over Bluetooth.    Tap “Routines” bottom center. Tap “+” to create a new routine. Add a routine name. U...

In the event, your password is forgotten you can reset your account password.  Springs Window Fashions does not have visibility of your passwords. We ar...

In the event, your username is forgotten you can send the request to recover your username.  How to request your username: In the event that you need t...

If you are unable to pair their shades using Bluetooth.    Confirm power. If possible, take power from a shade that is working and put on the shade in q...

If you are having issues setting up a new room to assign shades to:   Tap “More” in the bottom right. Tap “Rooms” in the top center. Tap the “+” to cre...

If you are experiencing issues adjusting your limits through the app over Bluetooth:   Confirm the app is in “Shade” view. The icon in the top left corn...

If you are having issues setting up a routine over Bluetooth.    Tap “Routines” bottom center. Tap “+” to create a new routine. Add a routine name. Un...

Make sure the device is within range.  Certain obstructions decrease the range.        What is the range of my gateway?     What is the range of Bluetoot...

If your shades are Bluetooth integrated, then they are ready to connect directly to your mobile device without a gateway.    Note: To identify if your sha...