At the log-in screen, there is an option to select ‘forgot username’. When clicked, you will enter the email address used to create the account. An email will be sent, to recover your username

If you do not recall what email address you used to create your account. Contact SWF Customer Service, by clicking the ‘Help’ button at the main account page, be sure to include your Gateways serial number and a description of the problem in the body of the email