In the event, your password is forgotten you can reset your account password. 

Springs Window Fashions does not have visibility of your passwords. We are not able to reset or create a password for you.

How to reset your password: In the event that your account password has been forgot, you will need to follow the Password Reset procedure in the app

Note: During this process, two separate emails will be automatically generated. 

  • The 1st email includes a link to reset your password.
  • The 2nd email will contain the new password after the link has been clicked.

  • At the main log-in page in the app, click the Link “Forgot Password?”
  • A popup box will appear with two options, to reset your Password using your email address or using the username you chose, when creating your account
  • Enter the username in the Username field and click “Send Email”
  • Confirm you wish to reset your Password by clicking “Yes”
    • An additional message will show, notifying the user that a new Password Link was emailed to their email address
  • Login to your email address, open the newest email. It will have a link to officially reset the password and send the 2nd email containing the new autogenerated password
  • Once clicked, you will be directed to a webpage that says your password has been reset and that an email has been sent with the new password. Close the web page
  • Open the 2nd newest email to obtain the new Password

Note: The new password is computer generated, contains uppercase, lowercase letters, numbers and special characters and is a string of 14+ characters. Use the eyeball icon in the app, to show the password you are entering for accuracy

Always use the most recent password reset link, or new password email you receive.

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  

Note: Responses could take up to 24 hours