All Z-Wave devices that plug directly into an AC wall power outlet, such as smart switches and dimmers (for example GoControl Plug-in Dimmer Module or Aeotech Dimmer 2), act as "repeaters."  

You can also buy a repeater as a stand-alone accessory device (for example, the Aeotech Range Extender). 

If your Z-Wave device does not appear to be communicating with the controller, try plugging in a repeater approximately halfway between the Z-Wave device and the gatesay.   

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours.