No, using the shade app is entirely free. There are no service or monthly account fees.
For additional support:
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
- Email: firstname.lastname@example.org, note: responses can take up to 24 hours.
- Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)