Before beginning, you need to identify which gateway you are using.  If you have the PLUG_HUB, please click here.  

Confirm the following before beginning:

  • Make sure the devices (phone) Wi-Fi is switched on. 
  • Make sure the Wi-Fi's router is connected to the internet.
  • Refresh the phones Wi-Fi settings page so it searches for available Wi-Fi networks in range. 

When first powering the Gateway for a new setup, the Gateway should start broadcasting a small Wi-Fi network called Atom_####### (the numbers represent the serial number of the Gateway). The LED on the Gateway, when new out of the box, will flash one time when first powered and go out. 

If the Gateway is not broadcasting the Atom_####### network do the following:

  • Check the LED status of the Gateway, for a new setup, the LED would be OFF. For a Gateway trying to connect to Wi-Fi, or after it has been previously configured the LED would be blinking blue about one second apart
  • Perform a Wi-Fi reset on the Gateway by doing the following:
    • Quickly tap the Gateway programming button twice. When the Gateway LED starts blinking blue once per second, the Atom Network should be available. Return to the shade app, restart the process for adding a Gateway to the app and follow the prompts.

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours