In the event, your username is forgotten you can send the request to recover your username. 



How to request your username: In the event that you need to recover your username, you will need to follow the below steps in the app.

  • At the main log-in page in the app, click the Link “Forgot Username?”
  • A popup box will appear with to fill in the account email.
  • Enter the email used to set up the account, click "send email"
    • A pop up "Forgot my Username" will appear, click OK


Note: If you do not know the email used to set up the account, On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  

Note: Responses could take up to 24 hours