I do not remember my Username for my account.

Modified on Sun, 14 Apr, 2024 at 6:47 PM

In the event, your username is forgotten you can send the request to recover your username. 



How to request your username: In the event that you need to recover your username, you will need to follow the below steps in the app.

  • At the main log-in page in the app, click the Link “Forgot Username?”
  • A popup box will appear with to fill in the account email.
  • Enter the email used to set up the account, click "send email"
    • A pop up "Forgot my Username" will appear, click OK


Note: If you do not know the email used to set up the account, On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  

Note: Responses could take up to 24 hours

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article