Why Does My Shade Show as Offline in the Tahoma by Somfy or Tahoma Pro App?

Confirm that the motor is powered and is working by tapping the programming button on the motor once.  The shade should move when the button is tapped. 

If the shade does not move, check power or charge the motor 

Confirm that all Zigbee routers between the motor and the Tahoma Switch are online.  This includes wired motors and smart plugs. 

Confirm that all Zigbee routers between the motor and the Tahoma Switch are within a 23’ range of each other. 

Confirm that there is at least one Zigbee router per 6 end devices. 

If any Zigbee routers were moved or power cycled and the motor did not come back online, power cycle the Tahoma by unplugging it for 10 seconds, then plugging it back in. The LED on the bottom of the Tahoma will be solid white when it is back online. 

If the motor is still not online, delete the motor from the system using the Tahoma Pro app and reset the motor by pressing and holding the programming button for three consecutive jogs, then release. 

Proceed to follow the instructions in the Tahoma Pro app to configure the motor and add it back to the system