If the USB-C rigid cable will not stay connected to the magnetic adapter to charge the battery, try straightening the cable near the end that connects to the magnetic adapter. If the cable is bent, it may not stay connected to the adapter well enough for the battery to charge.
For additional support:
- Email: motorization.support@springswindowfashions.com, responses could take up to 2 business days
- Customer Service Team: 1-800-221-6352
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