Motorization App Help Tips

Basic trouble shooting

The batteries on my shade and/or remote are draining rapidly
For shades: Make sure that repeating has not been accidently activated on the shade. The only way to ensure that repeating is turned OFF, is to formally exc...
Wed, 11 Aug, 2021 at 1:57 PM
The battery status on my shade or remote appears inaccurate
This typically is seen, when first adding your shade or remote to the Gateway and should be resolved after you run the shade Operate the shade using your ...
Mon, 26 Jul, 2021 at 1:48 PM
The routine I created does not operate all of the shades
The most common issue with routines not operating all shades, is that some shades are out of RF range of the Gateway. Even shades that do run, may be causin...
Mon, 26 Jul, 2021 at 1:45 PM