We're so sorry you're experiencing problems with your shade! We've created this website to provide you with easy remedies and troubleshooting tips to help you fix your shade.

Using this website, you can:

  1. Browse for helpful tips to resolve the issue you're experiencing.
  2. Search using keywords to find suggested solutions to any issues (as shown in the screenshot below).

If you're unable to resolve the issue with the information on this website, please contact our customer service team. We're happy to help you by providing step-by-step instructions to resolve the issue. If we're unable to help you resolve an issue over the phone, we'll work with you on the appropriate solution.

You can reach our customer service team by calling 1-877-792-0002.