The Gateway has only one button, used for resetting the device. 

It is easy to find:  it's recessed, inside the little hole near the rectangular LED.   To access it, you will need a paper clip or similar device.  


Click this link if having connection issues or Gateway needs reset.

SWF App Connection Issues 

For additional support: 

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
  • Email:, note: responses can take up to 24 hours.
  • Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)