The Gateway has only one button, used for resetting the device. 


The PlugHube has only one button used for resetting teh devices as well as turning the smart plug feature on/off.  It is easy to find: It is large button, at the top of the device. 


The reset button is a small hole and easy to find. It is recessed, inside the little hole near the rectangular LED.  To access it, you will need a paper clip or something similar.   


For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours.