The Gateway has only one button, used for resetting the device.
It is easy to find: it's recessed, inside the little hole near the rectangular LED. To access it, you will need a paper clip or similar device.
Click this link if having connection issues or Gateway needs reset.
For additional support:
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested, note: responses can take up to 24 hours
- Email: email@example.com, note: responses can take up to 24 hours.
- Phone: 1-800-221-6352 - Monday – Friday 8:30 - 6:30 pm (eastern)