The firmware is not updating on my app.

Your Bluetooth enabled shades have the ability to update firmware wirelessly over-the-air (OTA).  

When a new firmware update becomes available, your shade will display in orange text beneath its name, "Firmware update available."

If the firmware does not update, please follow these steps. 

• Be within 3 feet of the shade with your mobile device.
• Force close and reopen the motorization app.
• Restart the firmware update process. 
  • How do I execute the firmware update? 
  • Shade recovery process if Firmware Update interrupted.

For additional support:

• App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
• Email:  motorization.support@springswindowfashions.com,  
• Customer Service Team: 1-800-221-6352
  

Note: Responses could take up to 24 hours