Your Bluetooth enabled shades have the ability to update firmware wirelessly over-the-air (OTA).  

When a new firmware update becomes available, your shade will display in orange text beneath its name, "Firmware update available."

To Execute the firmware update:

Step 1.  Ensure that you are within close proximity of the shade you are updating. 

Step 2.  Enter the setting of your shade and select "Firmware Update." 

Step 3.  During the update: 

        a.  Ensure you keep the screen awake and remain in the app during the update process. 

        b.  Update time varies between iOS and Android.  This process takes a few minutes to complete. 

You will see an onscreen app notification, as well as a flashing green program button on the shade.   This signifies your update is complete. 

For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:,  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours